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Skills

  • Cross-functional team collaboration
  • Website and portal monitoring
  • Brand development
  • System backups
  • System upgrades
  • Project organization
  • IP Forwarding proficient
  • Communications
  • Excellent communication skills
  • Team management

Work Experiences

  • Architectural enhancements, design solutions, and integration solutions were all suggestions I made.
  • Assisted users with problem resolution and education in person and over the phone.
  • Achieved a 21% reduction in downtime.
  • Transported Asana to several months customer locations.
  • Oversaw the progress of projects from production to post production, organizing and creating shooting schedules for the graphic design team.
  • Coordinated with system partners to finalize designs and confirm requirements.
  • Reorganized the office and improved inter-departmental communication and data sharing.
  • Installed data communications network equipment such as cabling, wireless routers, and phone systems.
  • Was in charge of overseeing creative projects from conception to completion, as well as overseeing outside vendors.
  • Built the foundation for an application platform to support the transition from client-server product lines to enterprise architectures and services.

Summaries

  • Graphic Designer with 7 years of experience designing themes and graphics for specialized content management systems.
  • In framework environments, a Network Technician with experience in LAN/WAN design, installation, and management.
  • Network Operations Technician is a multi-talented Network Operations Technician who is consistently rewarded for planning and operational improvements.
  • Graphic Design Specialist with a broad skill set, including collateral design, web design, and project management, who is focused on meeting deadlines.
  • Senior Software Engineer with over 12 years of experience designing innovative applications and exceeding client expectations.
  • Network Operations Technician is an experienced Network Operations Technician who is dedicated to maintaining cutting-edge technical skills and industry knowledge.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • Completed new network component installations, updates, and configurations successfully.
  • Motivated Network Operations Technician with experience managing large-scale projects, including budgeting and administration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with team of 18 in the development of program.
  • Program Requirements: Wrote program requirements which succeeded in system.
  • Documented standard operating procedures (SOPs) for network troubleshooting, improving on-call response efficiency by 12 minutes.
  • Received company recognition for streamlining troubleshooting processes that reduced average resolution time by 9 minutes per incident.
  • Implemented mission-critical redundancy measures for key operations, ensuring essential services remained online during outages, increasing uptime by 28%.
  • Assisted in the creation of network disaster recovery plans, focusing on both internal and customer-facing systems across 15 geographically diverse sites.
  • Metric Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • Optimized bandwidth allocation across 3 sites using network monitoring tools, increasing data throughput and improving user experience.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.

Affiliations

  • Association for Computing Machinery
  • Member of Wireshark User Group since 2018
  • Aruba Certified Mobility Associate (ACMA) Affiliation since 2020
  • Member of the North American Network Operators Group (NANOG)
  • AWS Certified Networking Specialty Group Participant
  • American Society of Safety Professionals
  • Certification in Network Operations Management (NOM)
  • Jaycees
  • Active Cisco User Group advocate for Power BI in Seattle
  • Member of the SNMP Network Management Forum since 2021

Certifications

  • CompTIA Network+
  • Red Hat Certified System Administrator (RHCSA)
  • ITIL Foundation Certification
  • AWS Certified Advanced Networking – Specialty
  • Juniper Networks Certified Internet Specialist (JNCIS)
  • Certified Information System Security Professional
  • Certified Information Security Manager (CISM)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Ethical Hacker (CEH)

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