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Skills

  • Interdepartmental protocol enforcement
  • Drug utilization review
  • Physician credentialing and license management
  • Implementing automated communication systems
  • Pharmacy operations management
  • Patient communication technology platforms
  • Therapy programs
  • Drug inventory management
  • Training and mentoring
  • Staff management

Work Experiences

  • Collaborated on interdisciplinary patient rounds.
  • Caught and corrected errors.
  • Achieved 100% compliance across the department.
  • Was in charge of a group of 9 pharmacy technicians.
  • Collaborated with multiple departments to facilitate seamless physician support, increasing productivity across 8 medical specialties.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 12%.
  • Collaborated with nurses and therapists.
  • Assisted in budget forecast planning based on departmental needs, contributing to a 9 reduction in unnecessary spending.
  • Conducted training sessions on new healthcare regulations, ensuring departmental compliance with state and federal guidelines.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.

Summaries

  • Coordinate patient admission and discharge.
  • Physician Support Coordinator with 4 years of successful team leadership and stakeholder engagement experience.
  • Within Miscellaneous, senior Physician Support Coordinator and outstanding performer in cross-functional collaboration and stakeholder engagement.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • With more than 14 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved complete department compliance.
  • Adept in patient follow-up.
  • A gifted individual who speaks 17 languages fluently.
  • Achieved a 15% improvement in operational productivity.

Accomplishments

  • Managed patient communication efforts for over 5 doctors, ensuring timely follow-up and a 21% improvement in patient satisfaction scores.
  • Tracked and reported physician performance metrics, leading to a 74% increase in overall team productivity.
  • Optimized EHR templates to reduce physician documentation time by 16 minutes per patient encounter, improving clinical flow.
  • Monitored daily physician workloads and adjusted schedules when needed, contributing to a 81% increase in clinic efficiency.
  • Executed solutions to improve communication between physicians and administrative staff, reducing delays in patient care instructions by 7 hours.
  • Created and distributed physician performance dashboards which resulted in a 17% measurable improvement in key performance indicators.
  • Led a cross-departmental initiative to automate the scheduling of physician appointments, reducing no-show rates by 55%
  • Worked closely with physicians to update EHR profiles for new treatments and procedures, ensuring up-to-date compliance with medical guidelines.
  • Maintained and updated credential verification for a team of 17 physicians, ensuring continuous compliance with regulatory standards.
  • Supervised 8 medical staff members, ensuring accurate patient documentation and improving departmental workflows.

Affiliations

  • National Patient Safety Foundation (NPSF)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Toastmasters
  • Society of Women Engineers
  • National Association for Healthcare Quality (NAHQ)
  • Association for Health Care Administrative Professionals (AHCAP)
  • American Health Information Management Association (AHIMA)
  • American Society of Safety Professionals
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • First Aid/CPR Certified
  • Certificate in Healthcare Leadership (CHL)
  • Certified in Healthcare Compliance (CHC)
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • American Academy of Professional Coders (AAPC) Certified Coder
  • Certified Revenue Cycle Representative (CRCR)
  • Certified Physician Practice Manager (CPPM)
  • Certified Healthcare Operations Professional (CHOP)
  • Project Management in Healthcare Certificate

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