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Skills

  • Demand planning
  • Merchandising operations
  • First Aid/CPR
  • Continuous process improvement
  • Distribution center management
  • Budgets
  • MS Office
  • Inventory audit procedures
  • Customer service excellence
  • Developing brand messaging

Work Experiences

  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 3% increase in efficiency.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Achieved floor sales target ahead of schedule by motivating the team and launching new sales incentives, contributing directly to a revenue boost of $13.
  • Accomplished growth within 9 months.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Achieved Top Performer recognition.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • Within Miscellaneous, senior Grocery Supervisor and outstanding performer in vendor management and quality assurance.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Adept at implementing advanced scheduling techniques.
  • Achieved 51% improvement in customer satisfaction.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Aligned labor costs with peak customer hours.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Clear understanding of process improvement and project management as well as performance reporting training.

Accomplishments

  • Introduced dynamic merchandising strategies that increased impulse purchases by 81%, meeting monthly sales goals.
  • Improved loss prevention procedures by introducing stricter inventory controls, resulting in a $$192,000 reduction in shrinkage.
  • Documented and resolved program which led to system.
  • Conducted weekly team meetings to review performance metrics, resulting in consistent achievement of KPIs and sales targets.
  • Negotiated with vendors to secure optimal pricing on key inventory items, resulting in a $87,000 savings in procurement costs.
  • Collaborated with the supply chain team to streamline inventory logistics, reducing out-of-stock instances by 22% during peak sales periods.
  • Orchestrated an employee cross-training program, resulting in 27% schedule flexibility and improved customer service during peak hours.
  • Trained and onboarded new employees, reducing turnover by 16% and contributing to a more experienced sales team.
  • Developed a reporting process that streamlined daily sales tracking, improving forecasting accuracy by 64%.
  • Spearheaded the implementation of new POS systems, reducing transaction error rates by 74% in 2 locations.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • Retail Supervisors Industry Alliance
  • International Council of Nurses
  • Customer Experience Professionals Association (CXPA)
  • Move It Forward: Women in Retail Leadership Summits
  • Retail Operations Leadership Council (ROLC)
  • Association for Computing Machinery
  • American Supply Chain Management Professionals (ASCMP)
  • Society of Human Resource Management
  • Food Marketing Institute (FMI)

Certifications

  • Certified Business Analysis in Retail (CBAR) – category 2023
  • SHRM Certified Professional (SHRM-CP)
  • Certified Merchandising Manager (CMM) – method 2022
  • Supervisory Skills for Retail Leaders Certification – system 2015
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Sales Associate Trainer (CRSAT) – procedure 2019
  • Certified Retail Operations Professional (CROP) – process 2024
  • ServSafe
  • Certified Conflict Resolution Specialist (CCRS) – program 2022
  • ServSafe Food Handler Certification - framework - 2019

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