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Skills

  • Regulatory compliance
  • Vendor negotiation
  • First Aid/CPR
  • Front desk administration
  • Document scanning and filing
  • Supervision
  • Team management
  • File organization and archiving
  • Compliance with Financial Regulations
  • Bookkeeping

Work Experiences

  • Assisted with preparing and issuing invoices.
  • Assisted in managing departmental budgets.
  • Automated manual processes.
  • Analyzed inventory reports.
  • Coordinated vacation and sick leave schedules for 2 employees, maintaining seamless operations and reducing scheduling conflicts by 52%.
  • Assisted in managing departmental budgets, tracking expenses to ensure they aligned with financial goals, reducing overspending by 17.
  • Assisted with event planning for program, managing logistics and coordination for 17 attendees, and remaining under a $15 budget.
  • Recognized metric issues and used client relations to effectively resolve them prior to escalation.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Coordinated vacation and sick leave schedules for 15 employees.

Summaries

  • Within Miscellaneous, senior Relief Clerk and outstanding performer in risk assessment and process improvement.
  • Accurate in entering and updating data into Asana.
  • Benefited 9 employees.
  • Relief Clerk with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Achieved a 52% reduction in physical storage needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Boosted daily operational efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Capable Relief Clerk with 9 years of process office support experience.
  • Collaborative team player.

Accomplishments

  • Collaborated with team of 8 in the development of framework.
  • Analyzed and processed billing inquiries, decreasing billing-related escalations by 50% and improving customer satisfaction scores.
  • Developed and managed weekly performance updates for the department, reducing report preparation time by 52% while maintaining data accuracy.
  • Cross-trained new administrative hires on office procedures, ensuring quick acclimation and consistent adherence to company standards.
  • Managed highly sensitive and confidential information, ensuring compliance with category through enhanced security protocols.
  • Ensured compliance with all financial regulations and auditing standards, reducing errors and delays within the department's accounting processes.
  • Coordinated travel logistics and reduced travel expense costs by 40% while maintaining a high level of service for traveling staff.
  • Reduced office supply costs by 67% annually through careful inventory monitoring and strategic vendor negotiations.
  • Automated routine administrative tasks using Adobe Creative Suite programs, resulting in an operational time savings of 71% annually.
  • Developed a consistent and standardized reporting template, reducing report generation time by 36% for the marketing team.

Affiliations

  • National Association of Professional Receptionists
  • International Society of Administrative Professionals & Assistants
  • Business Professionals of America (BPA)
  • American Purchasing Society
  • American Society of Safety Professionals
  • National Society of Human Resource Management (SHRM)
  • Global Business Travel Association (GBTA)
  • Association for Computing Machinery
  • International Association of Administrative Professionals (IAAP)
  • Association of Collegiate Conference and Events Directors

Certifications

  • Front Desk Coordinator Certification
  • Six Sigma Yellow Belt certification
  • First Aid/CPR Certified
  • Certified Customer Service Professional (CCSP)
  • Salesforce
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Administrative Professional (CAP)

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