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Skills

  • Emergency call handling and triage
  • Geographic Information Systems (GIS) navigation
  • Law enforcement dispatch procedures
  • Police and fire procedures
  • First Aid/CPR
  • Emergency protocol updates and training
  • Incident prioritization and task assignment
  • Attention to Detail in Data Entry
  • Regulatory compliance
  • Preparedness for high-impact incidents (e.g., natural disasters)

Work Experiences

  • Advised callers on immediate safety measures.
  • Based updates on caller input.
  • Collaborated with police patrol units.
  • Contributed to quicker resolution of emergencies.
  • Contributed actionable insights to supervisors.
  • Achieved compliance over the past year.
  • Achieved a 67% decrease in average response delays.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Built rapport with other emergency services departments in Seattle, fostering enhanced cross-agency cooperation that resulted in faster incident resolution times.

Summaries

  • Adept at complex problem-solving.
  • Dedicated 911 Dispatcher with 13 years of experience in the field.
  • Adapted advanced dispatch techniques using metric and Computer-Aided Dispatch.
  • Adept at complex problem-solving scenarios, enabling quick dispatch decisions in emergency situations. Reduced average dispatch time by 33% through optimized real-time call handling.
  • Successful in maintaining caller calm and gathering necessary information to aid police and other first responder actions.
  • Achieved a 46% reduction in call handling errors.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted efficient situational assessments.
  • Budget management geography and streets are familiar to me.
  • Collaborative team player who facilitated training programs that bolstered dispatcher accuracy by 57% and developed streamlined shift schedules to increase availability during critical emergencies.

Accomplishments

  • Documented and resolved method which led to framework.
  • Developed a communication escalation protocol that decreased escalations by 42%, ensuring effective resource allocation during peak hours.
  • Collaborated with the IT department to resolve a technical glitch in the Asana platform that improved real-time GPS tracking for first responders.
  • Provided technical support for field officers, remotely guiding them to implement GPS tools during pursuit or crisis situations.
  • Identified gaps in communication processes and assisted in streamlining the protocol for multi-agency emergency response, reducing errors by 17%.
  • Received recognition from operations for exceptional crisis management during a multi-agency response event.
  • Successfully identified and escalated category emergencies in under 2 seconds, earning acknowledgment from police and emergency services.
  • Volunteered as a member of the Critical Incident Support Team, handling 6 high-profile emergency or sensitive calls, enhancing response efficiency.
  • Leveraged conflict de-escalation skills to manage high-stress caller situations while ensuring accurate relay of information to responding units.
  • Resolved product issue through consumer testing.

Affiliations

  • State Association for Communication Dispatchers
  • Society for Police and Crime Dispatchers
  • National Emergency Number Association (NENA)
  • Advanced Public Safety Dispatch Techniques Training Deputy
  • Association for Supply Chain Management (APICS)
  • Criminal Justice Information Systems (CJIS) Certification
  • Emergency Medical Dispatcher Certification
  • Project Management Institute
  • Toastmasters
  • Member of National Criminal Justice Association (NCJA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Law Enforcement Communication Specialist (CLECS) - process
  • National Incident Management System (NIMS) Certification – Federal Emergency Management Agency (FEMA)
  • Public Safety Dispatcher Training - category
  • Salesforce
  • Certified Fire Dispatcher (CFD) - system
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)

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