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Skills

  • Problem resolution
  • Locating VINs
  • Federal Motor Carrier Safety Administration (FMCSA) regulations
  • Team building
  • Operating hydraulics
  • Defensive driving techniques
  • Collaboration with logistics coordinators
  • Relationship development
  • Operational improvement
  • Pre-trip and post-trip inspections

Work Experiences

  • Assisted in designing and implementing the company’s first digital logbook system, which decreased paperwork errors by 19% .
  • Sent invoices, collected payments, and reconciled accounts with shippers every day.
  • Fastened chains, straps, covers, and binders to secure the load during transit.
  • Achieved zero damage incidents during several months.
  • Adhered to strict timeframes.
  • Removed and unloaded packages for customer deliveries from standard trucks with extreme caution to avoid damage to the goods.
  • Acted as lead driver on multi-vehicle deliveries, coordinating routes and ensuring punctual arrivals of all vehicles at Portland.
  • Assisted in designing the digital logbook system.
  • Handled customer complaints professionally, gathering all necessary information to make informed decisions and resolve issues.
  • Acted as lead driver on multi-vehicle deliveries.

Summaries

  • Customer service, route management, and freight documentation are all areas where this person excels.
  • Professional with a strong focus on strategic planning.
  • Demonstrated track record of safe and efficient vehicle operations, as well as high levels of customer satisfaction.
  • Operator Truck Driver with 18 years of successful strategic planning and client relations experience.
  • Dedicated transportation professional with a proven track record of towing cars, vans, and trucks of all sizes with a variety of hauling vehicles.
  • Certified in the use of metric and category machinery.
  • Adjusted delivery routes when necessary.
  • Achieved a 62% reduction in delays.
  • Achieved 73% on-time deliveries.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Kept accurate logbooks by transitioning from paper logs to a cloud-based system, reducing errors by 19%.
  • Implemented a real-time traffic monitoring system, cutting average delivery time by 73%.
  • Trained 3 new drivers on safety, vehicle management, and federal compliance regulations, improving overall team performance by 26%.
  • Consistently met or exceeded delivery deadlines within a margin of 12% across multi-state routes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained compliance with FMCSA regulations, passing 8 DOT inspections without a single violation.
  • Successfully navigated cross-border shipments, ensuring compliance with international customs requirements, leading to 32% reduction in delays.
  • Collaborated with team of 7 in the development of framework.
  • Proficiently managed 5 vehicle maintenance schedules, reducing downtime and repair costs by implementing predictive maintenance strategies.
  • Enhanced communication between dispatch and drivers, resulting in a 75% improvement in team coordination and delivery tracking accuracy.

Affiliations

  • Washington Trucking Associations
  • Project Management Institute
  • International Cargo Handling Coordination Association (ICHCA)
  • National Association of Social Workers
  • National Safety Council (NSC)
  • National Institute for Occupational Safety and Health (NIOSH) Membership
  • Emergency Relief Driver Network Member
  • North American Transportation Management Institute (NATMI)
  • ISO 9001:2015 Certification in Load Management
  • Accredited by the Federal Motor Carrier Safety Administration (FMCSA) for safe driving

Certifications

  • Cargo Theft Prevention Certification
  • Salesforce
  • Transportation of Dangerous Goods (TDG) Certification through category
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Basic First Aid & Safety for Warehouse and Logistics by Red Cross
  • Certified in Defensive Driving (DDC) by National Safety Council
  • CompTIA Security+
  • Certified Logistics Associate (CLA) administered by Manufacturing Skill Standards Council (MSSC)
  • First Aid/CPR Certified

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