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Skills

  • Athlete safety
  • Fluent in Spanish
  • Group facilitation
  • Team leadership and development
  • Fitness assessments
  • Cash handling and management
  • Upselling techniques
  • Inventory control
  • Insurance policy review
  • Consistently meets sales goals

Work Experiences

  • Hosted special events, such as players' nights, to promote activities and foster relationships among teammates, families, and community members.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Suggested alternatives when a product was out of stock.
  • Kept the metric and category areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Individual knowledge, skills, and strengths were assessed, and team positions were assigned to maximize talent areas.
  • Trained 8 new salespeople each quarter.
  • Analyzed competition match tapes to assess strategies and devise counterattacks.
  • Oversaw student-athlete academic progress and scheduled tutoring sessions for those with falling grades.
  • Attending games, meeting with families, and presenting scholarship offers were all ways I recruited athletes.

Summaries

  • With diplomatic and resourceful leadership, manage and improve team operations.
  • Success has motivated and accomplished me.
  • Team Coach with 12 years of successful vendor management and risk assessment experience.
  • Reliable and punctual Sales Associate with a strong work ethic and over 3 years of retail experience.
  • Devoted Team Coach who is willing to go above and beyond to meet quotas.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Solid team player with a cooperative and positive attitude.
  • Outstanding program management and tactical planning abilities.
  • Resourceful
  • Japanese and Portuguese are both fluent.

Accomplishments

  • Actively monitored and reported on team milestones, identifying gaps that when resolved, raised team efficiency by 62%.
  • Created and rolled out a performance monitoring structure, resulting in 62% more timely deliverables across multiple projects.
  • Spearheaded team alignment on corporate objectives, ensuring full alignment with strategic goals and increasing operational effectiveness by 54%.
  • Awarded “Team Coach” in 2015.
  • Successfully coached system of team leaders from marketing, resulting in a 20% improvement in team leadership capabilities.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Implemented a solution-focused training approach that helped underperforming teams exceed sales targets by 54%.
  • Mentored newer team coaches, improving overall team readiness and decreasing onboarding time for coaching roles by 25%.
  • Procedure 12 WPM data entry rate, with 3% accuracy.
  • Awarded "Team Coach" in 2015.

Affiliations

  • Association of Information Technology Professionals
  • European Mentoring and Coaching Council (EMCC)
  • The International Society for Emotional Intelligence
  • Agile Leadership Network
  • Freemason
  • American Society of Safety Professionals
  • Project Management Institute
  • American Medical Informatics Association
  • The International Leadership Association (ILA)
  • Association for Computing Machinery

Certifications

  • Team Coaching Foundations Certificate from Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Conflict Resolution in the Workplace Certification
  • Certified Public Accountant
  • Mindfulness-Based Stress Reduction (MBSR) Training
  • First Aid/CPR Certified
  • Sales Manager Certificate
  • DiSC Behavioral Assessment Certification
  • International Coach Federation (ICF) Associate Certified Coach (ACC)
  • Computer Training Certificate

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