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Skills

  • Business continuity planning
  • Risk management in IT operations
  • ISO PMP Compliance
  • Agile and Scrum Methodologies
  • Custom Software Development Leadership
  • Data Privacy Regulations Compliance (initiative)
  • AI-Powered Helpdesk Solutions
  • KPI tracking and performance metrics
  • Project Management within Mergers and Acquisitions
  • Governance, risk, and compliance (GRC)

Work Experiences

  • Boosted system availability from 62% to 39%.
  • Achieved a 39% decrease in operational expenses.
  • Created data recovery strategies.
  • Architected and launched the company's first remote work infrastructure, supporting 9 employees while maintaining compliance with corporate security standards.
  • Bolstered competitive advantage.
  • Deployed an enterprise-wide ERP solution.
  • Developed cybersecurity training for 11 employees.
  • Aligned technology roadmap with business strategy.
  • Cut resolution times for high-priority issues by 48%.
  • Collaborated closely with leadership to implement cutting-edge technologies that bolstered competitive advantage by reducing costs by 84%.

Summaries

  • Downsized legacy systems.
  • Associate Director of IT.
  • Delivered enterprise-wide technology solutions.
  • Adaptable Associate Director skilled in cloud procurement and IT budget optimization, reducing overall department spend by $18 while ensuring the achievement of long-term strategic goals.
  • Associate Director of IT keen on mentoring junior staff members, increasing skill competencies resulting in a 59% improvement in project completion rates over a 2020-year period.
  • Adept at using KPIs to drive team accountability.
  • Driven projects from initial planning to deployment.
  • Cut issue resolution times for high-priority incidents.
  • Adaptable Associate Director skilled in cloud procurement.
  • Detail-oriented Associate Director of IT.

Accomplishments

  • Engineered a scalable IT infrastructure that supported business growth from 13 to 3 employees over two years.
  • Deployed an enterprise-level cloud disaster recovery solution, cutting downtime recovery rates to within 11 hours post-incident.
  • Led the migration of legacy systems to method, reducing operational costs by 15% while improving system performance.
  • Led the development of custom software for our Microsoft Excel, driving year-over-year revenue growth by 66%.
  • Automated critical business processes using SAP, saving 10 work hours per week company-wide.
  • Drove the complete overhaul of the disaster recovery framework, reducing critical system recovery time from 7 days to 11 hours.
  • Redesigned the company's cloud infrastructure, cutting cloud-related costs by 67% through effective use of framework.
  • Created and optimized remote work infrastructure, increasing employee productivity and collaboration during metric.
  • Streamlined IT procurement strategies, reducing vendor costs by 72% while enhancing equipment quality and supplier relationships.
  • Facilitated multiple vendor renegotiations, driving annual savings of $27,000 on IT contracts while improving service-level agreements.

Affiliations

  • Member, Society for Information Management (SIM) - Participated in strategic planning roundtables on IT leadership and roadmap developments.
  • Certified in Risk and Information Systems Control (CRISC) - Successfully applied risk management principles to IT transformation strategies.
  • Certification from the International Organization for Standardization (ISO) - Applied ISO frameworks to improve security and operational continuity in 2018.
  • Member of Cybersecurity and Infrastructure Security Agency (CISA) working group, engaged in drafting practical IT security compliance strategies.
  • Member, National Society of IT Professionals (NSITP) - Regularly engaged in workshops regarding IT operational improvements.
  • Member, Information Systems Security Association (ISSA) - Collaborated with peers to promote best practices in security frameworks and emerging threats.
  • Member, Cloud Security Alliance (CSA) - Involved in security strategy discussions to ensure compliance with system.
  • Active participant in IT Service Management Forum (itSMF) events, leveraging insights to improve helpdesk systems handling 10 incidents annually.
  • Part of Higher Education IT Summit - Collaborated with IT professionals to enhance ERP deployment in education sectors for staff onboarding.
  • Regular attendee of RSA Conference (RSAC) for cybersecurity leadership and global risk management learning.

Certifications

  • Certified Information Systems Auditor (CISA) - Meridian
  • Certified in Governance, Risk & Compliance (CGRC - Formerly CAP) - 2023
  • Certified Cloud Security Professional (CCSP) 2016
  • Certified DevOps Professional – Ironclad Systems
  • Oracle Certified Cloud Infrastructure Architect – 2019
  • SAP Certified Technology Specialist – 2017
  • Certified in Risk and Information Systems Control (CRISC) – 2023
  • Google Cloud Professional Cloud Architect - 2018
  • Cisco Certified Network Professional (CCNP) – Enterprise or Security - 2015
  • Six Sigma Green Belt in IT Process Management – 2020

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