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Skills

Problem resolution
Customer service enhancement
Supervision
Addressing overbooking conflicts
Budgets
To-go order preparation
Relationship development
Dining area cleanliness
Menu board art
First Aid/CPR

Work Experiences

Accommodated events with over 2 attendees.
Addressed customer complaints promptly and effectively, reducing escalation to management by 28% over 2021.
Addressed dietary needs of customers.
Checked the seating area and the restrooms to make sure they were clean every one year.
Cultivated positive guest relations by managing information and coordinating quick seating.
Contributed to record-high satisfaction ratings.
Created seating alternatives to accommodate unexpected large walk-in parties, preserving table allocation and mentoring junior staff on best seating practices.
Took credit card, cash, and gift certificate payments and gave cash transactions change.
Communicated accessibility requests for special guests.
Achieved reduction over one year.

Summaries

Seating, reservations, and events are managed by a pleasant and experienced individual.
Balanced server needs and kitchen timing.
Adhered to a wait time standard of 11 minutes or less.
Achieved exceptional guest satisfaction.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
Knowledgeable about how to handle all types of parties while maintaining customer satisfaction goals.
Collaborative Dining Room Hostess.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Dining Room Hostess with 4 years of experience working for method businesses.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

Organized a cross-functional meeting between front-of-house and kitchen staff to improve order timing, resulting in a 47% improvement in guest wait time for entrees.
Supported management in scheduling shifts effectively, ensuring staff coverage and limiting scheduling conflicts, which improved service continuity by 66%.
Documented and resolved category which led to standard.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Implemented a table assignment system based on server strengths, increasing overall front-of-house efficiency by 33% during high-traffic shifts.
Improved the accuracy of guest reservation tracking with Asana, resulting in a 62% reduction in no-show guests and more efficient seat allocation.
Resolved product issue through consumer testing.
Created high-impact seating plans for large parties and events such as category, ensuring all guests were seated promptly and in accordance with their preferences.
Built relationships with repeat guests, learning individual preferences and resulting in improved personalized service and an increase in recommendation referrals by 49%.
Achieved team recognition for maintaining full seating capacity during procedure with minimal guest waiting time and zero overbookings.

Affiliations

National Host Training Institute
American Institute of Food and Wine Service
American Hotel & Lodging Association (AHLA)
International Association of Administrative Professionals
American Culinary Federation (ACF)
International Council of Nurses
Rotary International
American Society of Safety Professionals
Institute of Certified Professional Managers (ICPM)
Professional Convention Management Association (PCMA)

Certifications

Service Excellence Certification - initiative
ServSafe Food Handler Certification – Brightline
Event Planning Certificate Program - Northwind
ServSafe
CompTIA Security+
Microsoft Certified Systems Engineer (MCSE)
CompTIA A+ Technician
Reservation System Mastery - QuickBooks Certification
CompTIA Network+
Certified Food Service Professional (CFSP) - Ironclad Systems

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