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Skills

  • Employee training
  • Service industry background
  • API Healthcare ActiveStaffer
  • Staff performance evaluation
  • Customer-focused
  • Bending, stooping and turning
  • Creating and running merchandising programs
  • Staff meeting facilitation
  • Inventory management
  • Staff meetings

Work Experiences

  • Promoted items on beverage lists and restaurant specials.
  • Was in charge of loading customer bags into cars.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $16 in daily wine sales.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Make certain that the banquet table is set up with the correct amount of food.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Devised efficient employee schedules that ensured coverage during peak periods while reducing labor costs.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.

Summaries

  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Catering Staff is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Grocery Store Clerk was responsible for keeping the store clean, safe, and well-organized in order to appeal to customers.
  • Ready to take on new challenges with a role in the standard industry.
  • Excellent communication and detail-oriented skills.
  • Extremely skilled at prioritizing responsibilities in the face of changing deadlines.
  • Catering Staff is a focused Catering Staff who excels at multitasking and providing prompt and courteous service to all customers.
  • Food and wine pairing is something she excels at.

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Provided exceptional service during high-profile events for up to 6 guests, earning commendations from both clients and supervisors.
  • Revamped the catering menu offerings, incorporating both international cuisine and seasonal dishes, which contributed to 52% revenue growth.
  • Effectively managed guest flow in buffet-style events for up to 10 attendees, reducing wait times and congestion.
  • Recognized for category.
  • Resolved product issue through consumer testing.
  • Worked closely with kitchen staff to perfect meal presentations, receiving team recognition for outstanding collaboration and service consistency.
  • Customized meal plans and dietary preferences for multiple large-scale events, leading to a 37% increase in regular clientele.
  • Consistently held the position of best performing store in the region.
  • Executed client-focused setups for events at venues with over 14 attendees, improving guest experience and leading to repeat contracts.

Affiliations

  • Society for Hospitality and Foodservice Management (SHFM)
  • Culinary Institute of America Alumni Network
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Green Restaurant Association (GRA)
  • Society of Human Resource Management
  • Event Service Professionals Association (ESPA)
  • Association for Computing Machinery
  • Toastmasters
  • Wine & Spirit Education Trust (WSET) Certification Association
  • Project Management Institute

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Catering and Banqueting Operations Certification
  • Certified Guest Service Professional (CGSP)
  • Food and Beverage Management Certificate
  • Kitchen Management Safety Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Culinary Professional (CCP)
  • Apple Certified Associate (ACA)
  • Advanced Catering and Events Leadership Certification

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