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Skills

  • Loan processing
  • Knowledge of building codes
  • Community engagement and event planning
  • AMSI
  • Maintenance knowledge
  • Conflict resolution and mediation
  • Tenant and eviction laws
  • Customer service excellence
  • Team building
  • Automated reporting tools proficiency

Work Experiences

  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Accelerated rent collection protocols.
  • Established strong, professional relationships with Executive Property Managers and residents by promoting team collaboration and providing exceptional service.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 12% or higher.
  • Conducted performance evaluations for team members.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Coordinated with legal teams to resolve tenant/landlord conflicts, ensuring compliance with local housing laws while avoiding litigation.

Summaries

  • Adhered to strict budgets and deadlines.
  • Achieved results in just 14 months.
  • Clear understanding of client relations and project management as well as vendor management training.
  • Achieved results within 13 months.
  • Cut administrative time by 85%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at negotiating and securing favorable vendor contracts, reducing operational expenses by 51% while enhancing service delivery.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.

Accomplishments

  • Coordinated property acquisitions and asset sales, contributing to net asset growth of $8 for investors in 2017 alone.
  • Ensured compliance with federal, state, and local regulations, reducing liability risks by preparing properties for annual audits with program.
  • Managed a portfolio of over 15 multifamily properties, improving NOI by 79% within standard.
  • Reduced tenant turnover by 32% through timely responses to maintenance requests and superior customer service initiatives.
  • Documented and resolved standard which led to framework.
  • Effectively coordinated a $7 property renovation project, increasing rental rates by 60% upon completion.
  • Developed and launched a tenant feedback system, increasing customer satisfaction scores by 51%.
  • Trained and mentored a team of 6 property management staff, building a high-performing team and reducing employee turnover by 48%.
  • Combined innovative marketing practices, digital promotions, and community engagement to increase tenant retention by 24% across 3 properties.
  • Managed tenant improvement projects for commercial spaces, achieving lease renewals and increasing overall tenant satisfaction by 68%.

Affiliations

  • International City/County Management Association (ICMA)
  • National Real Estate Investors Association (REIA)
  • Commercial Real Estate Women (CREW) Network
  • Real Estate Property Tax Appeals Association
  • Rotary International
  • Landlords Professional Association
  • American Marketing Association
  • American Medical Informatics Association
  • Urban Land Institute (ULI)
  • International Council of Nurses

Certifications

  • Licensed Real Estate Broker - 2022 by metric
  • Enterprise Green Communities Certification Program - 2021 by Enterprise Community Partners
  • Certified Real Estate Inspector (CREI) - 2016 by National Association of Real Estate Inspectors (NAREI)
  • Certified Maintenance Technician (CMT) - 2022 by National Apartment Association (NAA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Building Operator (CBO) - 2022 by Building Performance Institute (BPI)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Rent Collection Specialist (CRCS) - 2017 by National Apartment Association (NAA)
  • Apple Certified Associate (ACA)
  • CompTIA Network+

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