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Skills

  • Business operations
  • Hazardous material handling
  • Commercial client acquisition
  • Customer service
  • First Aid/CPR
  • Customer service excellence
  • Defensive driving techniques
  • Business transactions
  • Customer satisfaction improvement
  • Product promotions

Work Experiences

  • Applied fuel-saving strategies.
  • Achieved early delivery for 56% of assigned routes.
  • Built strong relationships with key business clients.
  • Assisted customers with installation troubleshooting and minor repairs during propane drop-offs, extending service beyond delivery.
  • Addressed customer concerns.
  • Achieved a 46% increase in customer satisfaction.
  • Provided excellent customer service by carefully reviewing feedback and responding to account holders' needs and requests.
  • Achieved zero discrepancies.
  • Oversaw product transitions from the warehouse to the customer's location, including loading and unloading according to specifications.
  • Addressed delivery timing issues.

Summaries

  • Expert at selling HubSpot to specific types of customers and adept at maintaining long-term relationships to fuel growth.
  • Confident Propane Delivery Driver.
  • Confident Propane Delivery Driver known for consistent, on-time service and delivering 6 gallons daily across multiple counties, surpassing company targets.
  • Strengths in stakeholder engagement and quality assurance backed up by Miscellaneous training.
  • Propane Delivery Driver with 3 years of experience delivering and promoting Asana.
  • Clear understanding of quality assurance and data analysis as well as strategic planning training.
  • Achieved a 28% customer retention rate.
  • Successfully managing profitable framework routes as a member of the sales team with a lot of experience.
  • Competitive Route Sales Representative with a proven track record of providing customers with customized products to meet their specific needs and requirements.
  • Service-oriented and not afraid to take on difficult tasks.

Accomplishments

  • Maintained accurate delivery logs and mileage reports, contributing to the company's compliance with DOT regulations.
  • Developed and implemented a tracking system for driver hours, ensuring DOT compliance and reducing hours-of-service violations by 63%.
  • Performed DOT-compliant daily vehicle inspections, reducing downtime due to preventable breakdowns by 69%.
  • Trained new drivers on Workday routing software and safety protocols, resulting in faster delivery times and fewer safety violations.
  • Developed strong knowledge of local and federal regulations related to propane transport, enhancing regulatory compliance for the company.
  • Achieved a 56% reduction in delivery route overlap by optimizing delivery planning and improved resource allocation.
  • Awarded Excellence Award for outstanding safety performance, including zero injuries and no environmental spills over 12 years.
  • Served as a subject matter expert on handling hazardous materials, ensuring compliance with state and federal requirements.
  • Created a standard operating procedure document for handling hazardous materials, reducing safety violations by 61%.
  • Successfully handled an emergency propane leak, ensuring quick response and avoidance of environmental impact while adhering to safety protocols.

Affiliations

  • Digital Delivery Route Optimization Course
  • Basic Maintenance and Troubleshooting for Transport Vehicles Seminar
  • National Propane Gas Association (NPGA)
  • Association for Computing Machinery
  • Metropolitan Propane Transport Safety Initiative
  • Occupational Safety and Health Administration (OSHA) Certification in Hazardous Material Handling
  • Society of Women Engineers
  • Fuel Transport Professionals of the Midwest
  • Fuel Safety Performance Professional Development Program
  • Transport Workers’ Union of America (TWU)

Certifications

  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Basic First Aid and CPR Certification
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Defensive Driving Instructor (CDDI)
  • Transportation Worker Identification Credential (TWIC)
  • Propane Leak Detection and Prevention Certification
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified

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