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Skills

  • First Aid/CPR
  • Inventory management
  • Parts sales
  • Project organization
  • Communications
  • Environmental compliance monitoring
  • Safety awareness
  • Fuel Spill Containment and Reporting
  • Marina Safety Protocols
  • Tire pressure and fluid checks

Work Experiences

  • Adhered to marina regulations.
  • Determined customer needs by asking pertinent questions and actively listening to responses.
  • Achieved Outstanding Service Award recognition as Best Performing Team in 2015.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Provided cross-functional collaboration information and answered questions.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Transported Adobe Creative Suite to several months customer locations.
  • Conducted weekly fuel quality checks, improving reliability and ensuring compliance with state regulations, which resulted in zero penalties for the marina.
  • Avoided costly repairs.

Summaries

  • Accomplished professional in transactional accuracy.
  • Achieved no escalation cases in 11 months.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Maintains supplies, clears areas, and eliminates hazards.
  • Certified in Scrum Master.
  • Offering 12 years of Miscellaneous experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Committed to maintaining customer-centric service.
  • Certified Marina Attendant with extensive knowledge of environmental regulations, spill response plans, and marina emergency protocols. Accrued CPA to enhance operational proficiency, promoting a safe and eco-friendly marina.

Accomplishments

  • Successfully organized system customer appreciation events, resulting in 28% increase in marina service sign-ups and local vendor sales.
  • Enhanced customer service by facilitating timely vessel prep for arrivals, decreasing wait time averages by three years for high-priority clients.
  • Worked closely with the marina harbormaster to ensure smooth daily operations, including slip assignments, fueling, and boat storage logistics.
  • Assisted with the planning and setup of regattas and other marine events, driving a 24% increase in visitor engagement and foot traffic to marina businesses.
  • Supervised after-hours security patrols and aided in the installation of enhanced CCTV systems, decreasing theft incidents by 72% over 18 months.
  • Coordinated daily cleaning of marina walkways, docks, and restrooms, directly contributing to maintaining a 16-star customer rating.
  • Installed new safety signage throughout docks, reinforcing marina rules, and leading to a 20% drop in rule violations and accidents.
  • Collaborated with team of 15 in the development of process.
  • Led seasonal orientation sessions for new staff, raising team performance levels, and reducing safety incidents by 81%.
  • Resolved product issue through consumer testing.

Affiliations

  • Toastmasters
  • Rotary International
  • Environmental Boating and Clean Marina Initiatives
  • American Boating Association (ABA)
  • Marinas21 International Conference & Trade Exhibition
  • Marine Environment Protection Association (MEPA)
  • National Safe Boating Council (NSBC)
  • Environmental Defense Fund - Oceans Program
  • Society of Human Resource Management
  • Recreational Boating and Fishing Foundation (RBFF)

Certifications

  • Workplace Hazardous Materials Information System (WHMIS) Certification - initiative
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Coastal Navigation Certification - U.S. Powerboating
  • Environmental Stewardship for Marinas Certification - system
  • Certified Marina Operator (CMO) - Association of Marina Industries (AMI)
  • Water Pollution Control Certification - U.S. Environmental Protection Agency (EPA)
  • Apple Certified Associate (ACA)
  • Certified Guests Services Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Marina Environmental Impact Specialist Certification (MEISC) - International Marina Operations Association

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