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Skills

  • Documentation management
  • Strategic planning
  • Audit Compliance
  • Change Control Procedures
  • Raw Material Questionnaires
  • Budgets
  • Supervision
  • Customer feedback loop implementation
  • Team management
  • Project management

Work Experiences

  • Addressed critical product deviations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coached junior quality coordinators.
  • Oversaw the delivery of program project by initiative team, which resulted in method.
  • Achieved a 71% reduction in product returns.
  • Achieved zero major findings.
  • Allowed precise tracking of 74%.
  • Collaborated with the IT department to automate quality management tasks, reducing manual errors by 62% and freeing up 16 work hours per week.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Created inspection plans for QuickBooks.

Summaries

  • Adept at collaborating with senior leadership to revamp quality standards and protocols, reducing defect rates by 50% at Raleigh.
  • Achieved 52% increase in customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Recognized on a regular basis for outstanding performance and contributions to the Art and Design industry's success.
  • Within Art and Design, senior Quality Management Coordinator and outstanding performer in stakeholder engagement and team leadership.
  • Achieved zero quality-related recalls.
  • Ability to read and comprehend technical materials.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Developed training programs for 10+ employees.
  • Achieved a 49% improvement in process accuracy.

Accomplishments

  • Led a cross-departmental team to implement lean manufacturing practices, cutting excess production time by 34% and improving on-time delivery metrics.
  • Introduced a supplier review and rating system based on quality performance, leading to 16% increase in supplier compliance.
  • Spearheaded continuous process improvement initiatives, increasing product quality and reducing customer complaints by 55%.
  • Developed and maintained quality metrics dashboards, enabling real-time performance monitoring and corrective actions.
  • Enhanced supplier audit framework, resulting in 51% improvement in overall material quality and reducing defective parts received.
  • Streamlined document control procedures, reducing time required for audit preparation by 10 hours.
  • Led quality risk assessments for method, identifying potential issues and mitigating production delays by 20%.
  • Increased productivity by implementing statistical process controls (SPC), which led to 47% reduction in variation and improved consistency.
  • Created a successful vendor qualification process, removing 65% of underperforming vendors and introducing 3 high-performing alternatives.
  • Conducted root cause analysis (RCA) for system failures, leading to corrective actions that reduced recurrence of issues by 40%.

Affiliations

  • Association of Information Technology Professionals
  • Jaycees
  • American Society for Quality (ASQ)
  • American Medical Informatics Association
  • American Statistical Association (ASA)
  • Auditing Roundtable, Inc.
  • Certified Professional in Supplier Diversity (CPSD)
  • Institute of Internal Auditors (IIA)
  • World Quality Council
  • International Association for Quality Assurance (IAQA)

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Lean Six Sigma Black Belt - Meridian
  • Certified Food Safety and Quality Auditor (CFSQA) – Lakeside Partners
  • CompTIA A+ Technician
  • Corrective and Preventive Actions (CAPA) Certification – Beacon Labs
  • Failure Mode and Effects Analysis (FMEA) Certification - category
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)

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