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Skills

  • Medication management
  • Medication dispensing
  • Accreditation coordination
  • Healthy meal preparation
  • Care plan development
  • Recruitment
  • Occupancy strategies
  • Project oversight
  • Trend analysis
  • Change management in healthcare

Work Experiences

  • Achieved Innovation Award for excellence in resident protection and care.
  • Analyzed patient and family feedback on services to make necessary changes, resulting in a 18% increase in satisfaction.
  • Was in charge of overseeing the upkeep of medical records, ensuring their accuracy, completeness, and compliance with licensing regulations.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Achieved a 74% cost reduction.
  • Directed staff development by planning and facilitating in-service classes, leadership training, and orientation programs.
  • Achieved 40% growth in remote consultation uptake.
  • Authored care guideline updates that were adopted statewide, influencing healthcare policy and improving 16 care facilities' standards.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Advocated for progressive care standards.

Summaries

  • Develop and lead an office staff that is productive and efficient.
  • Bringing a successful career history of more than 14 years to the table.
  • Costs were consistently reduced while profits were increased.
  • Hope to help Cedar Works achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved a 6% decline in medication errors.
  • Certified in ITIL and ITIL by an energetic Director of Care.
  • Expertise in changing treatment plans, determining staffing needs, and assessing patient care standards.
  • Accomplished in managing operational crises, maintaining care standards and achieving 64% efficiency during system disruptions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

  • Designed and implemented data-driven strategies for improving patient care, reducing readmission rates by 68% within two years.
  • Reduced medication errors by 22% through the deployment of a new electronic records system integrated with nursing workflows.
  • Directed the expansion of care services to underserved areas, securing standard in resources and increasing patient reach by 9 individuals.
  • Improved operational efficiency by leveraging Microsoft Excel to streamline patient intake, reducing wait times by 47%.
  • Collaborated with IT on telemedicine integration, which increased patient access to services by 30% across multiple locations in Chicago.
  • Worked alongside the HR team in revamping the recruitment process, resulting in a 57% faster hiring-to-onboarding time for nurses and care assistants.
  • Developed and monitored team KPIs, achieving a 27% increase in clinical performance across 17 core metrics.
  • Utilized telehealth platforms to increase patient outreach, improving care continuity with a 18% reduction in missed appointments.
  • Collaborated with external vendors on IT infrastructure projects, enhancing data accuracy and compliance with healthcare regulations.
  • Implemented targeted workforce development plans, achieving a 72% increase in staff certifications and skills-based learning.

Affiliations

  • Accreditation Commission for Health Care (ACHC)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Healthcare Supply Chain Association (HSCA)
  • American Nurses Association (ANA)
  • The Joint Commission Certification Program Affiliation
  • Association for Supply Chain Management (APICS)
  • Healthcare Financial Management Association (HFMA)
  • Society of Human Resource Management
  • Society of Women Engineers

Certifications

  • Certified Care Manager (CMC)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Quality Improvement Associate (CQIA)
  • Nursing Leadership Certification (NLN-NEA)
  • Certified Nursing Assistant (CNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Medication Management Certification
  • Certified Case Manager (CCM)

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