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Skills

  • Change Management
  • Business operations
  • Planning and coordination
  • Stakeholder engagement
  • Relationship development
  • Candidate experience improvement
  • Insurance billing
  • Project organization
  • Certification Pathway Design
  • Contract development and management

Work Experiences

  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Was in charge of a team of 10 framework professionals who were tasked with meeting the needs of project management.
  • Improved the overall efficiency and productivity of the team.
  • Was in charge of automating office operations, managing client correspondence, and keeping track of records.
  • Studied existing procedures and policies to provide optimal leadership to employees and process operations when filling in for absent managers.
  • Entered customer data into the Adobe Creative Suite system, ensuring that financial and personal information was kept safe.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Created 6 months schedules for Certification Program Managers to ensure that every shift was well-staffed during holidays and busy periods.
  • Was in charge of a procedure department with over 14 employees and a budget of $16 method.

Summaries

  • Certification Program Manager with strategic planning and stakeholder engagement abilities.
  • Expert in framework with a strong aptitude for improved and implemented.
  • Mentor who is adept at motivating and challenging team members to meet and exceed company goals.
  • Professional with 9 years of experience in the Miscellaneous sector.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Motivating leader who has built and managed framework teams in the past.
  • Professional multitasker with exceptional poise and composure.
  • HubSpot and Tableau experts with exceptional interpersonal skills.
  • At process company, I'm offering 6 years of related experience and looking for new professional challenges with room for advancement.

Accomplishments

  • Revamped certification marketing strategies to target underrepresented demographics, increasing program engagement in the Southwest by 50%.
  • Drove a collaborative project with HR to align employee training for certifications with internal career development initiatives, boosting internal promotions by 31%.
  • Designed certification pathways that increased pass rates by 45% and reduced retake attempts by 11%, enhancing learner satisfaction.
  • Automated the certificate issuance process, reducing manual work by 79% and improving delivery time from one year to initiative.
  • Led global certification team in the West Coast, ensuring the timely release of quarterly exam updates to stay relevant with workplace trends and regulatory changes.
  • Reduced the average time-to-certification for high-demand skills by 78% through optimized exam scheduling and resource allocation.
  • Instituted a quarterly review system with cross-departmental teams to identify certification program areas for improvement, resulting in an 30% quality increase.
  • Created multilingual certification materials that expanded the program into 11 new international markets, increasing total enrollment by 32%.
  • Utilized change management methodologies to successfully integrate Power BI for managing over 10 certification exams yearly, improving operational efficiency.
  • Played a pivotal role in creating a risk mitigation strategy that ensured standard adhered to evolving industry regulations, reducing compliance issues by 32%.

Affiliations

  • Member of the Global Professional Certification Steering Committee, collaborating to create global standards for remote certification assessments.
  • Consulting Advisor for Certification Program Managers in the National Skills Standards Board (NSSB), guiding the integration of risk mitigation processes.
  • Affiliate with the Quality Assurance in Professional Certification Association (QAPCA), advocating for evidence-based approaches to certification validity.
  • Vice-Chair of the Local Chapter of Professional Certifiers, spearheading a task force to streamline certification management protocols.
  • Member of the International Certification Accreditation Council (ICAC), collaborating on the creation of ethical certification oversight guidelines.
  • Contributing Writer for the International Association for Continuing Education and Training (IACET), publishing articles on effective certification program management.
  • Certified Trainer and Consultant for Open Badges Alliance, guiding organizations on integrating digital credential systems into existing certification programs.
  • Author of white papers for the International e-Learning Association (IELA) on online certification trends and technological advancements in proctoring.
  • Presenter at the International Certification Conference, delivering training on certification design optimization strategies in 2017 to industry professionals.
  • Co-organizer of professional webinars for the International Professional Certifiers Network (IPCN), hosting discussions on certification lifecycle management.

Certifications

  • Microsoft Office Specialist (MOS)
  • Learning Systems Administration Certification (LSAC) – Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Program Manager (CPM) - Brightline
  • Certified Public Accountant (CPA)
  • Training Delivery Certificate - ATD Education 2024
  • Project Management Professional (PMP) - PMI
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • ACE Accreditation – Accrediting Commission for Education 2015

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