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Skills

  • Food preparation
  • Cash register operation
  • Community event collaboration
  • Event setup logistics
  • Cost reduction strategies
  • First Aid/CPR
  • Conflict resolution and deescalation
  • Process improvement
  • Health and safety compliance
  • Stocking and replenishing

Work Experiences

  • Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
  • Attained the PMP, ensuring advanced proficiency in food handling standards and best health practices.
  • Checked the kitchen equipment and appliances 8 times per week to make sure they were working properly.
  • Achieved a 63% improvement in product consistency.
  • Consistently exceeded revenue goals by 85%.
  • Achieved a 32% increase in tips during operational rush hours.
  • Used a precise cash register to process 16 customer payments on a daily basis.
  • Calibrated snow cone machines.
  • Attracted new customers.

Summaries

  • Proficient in the use of framework and method kitchen equipment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Snow Cone Maker and outstanding performer in team leadership and client relations.
  • Food preparation is a strong suit, as is the ability to accommodate complex orders.
  • Boosted daily sales.
  • Achieved 39% operational improvement.
  • Award-winning service provider.
  • Achieved an annual supply cost reduction of $15.
  • Awarded by process.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.

Accomplishments

  • Expanded seasonal sales by introducing a promotions calendar, which boosted revenue by 15% over two years.
  • Actively managed an online reputation program that bolstered positive customer reviews by 21% on key platforms.
  • Created a fast-track training module that enabled efficient onboarding for temporary/seasonal staff, cutting training time by 12 hours.
  • Automated previously manual inventory processes using Tableau, resulting in a 30% decrease in labor hours spent on stock management.
  • Offered promotional seasonal blends, boosting syrup sales by 44% during peak months.
  • Developed and commercialized new seasonal syrup blends like SAP and Jira, increasing repeat customer traffic by 33%.
  • Liaised with corporate clients to develop specialized catering offers, resulting in a 83% increase in event bookings and corporate partnerships.
  • Introduced new eco-friendly packaging options, reducing waste by 66% and resulting in positive customer feedback.
  • Trained 6 new team members on best practices for snow cone preparation, ensuring consistency and reducing customer complaints by 38%.
  • Revamped stale marketing efforts by creating visually appealing signage and increasing customer inquiries by 58%.

Affiliations

  • National Ice Cream Retailers Association (NICRA)
  • International Association of Venue Managers (IAVM)
  • State Parks Association (Applicable for Seasonal or Travel-Based Roles)
  • Small Business Association procedure
  • Society of Women Engineers
  • International Association of Culinary Professionals (IACP)
  • National Retail Federation (NRF)
  • Lions Club
  • Professional Outdoor Catering Association
  • American Marketing Association initiative

Certifications

  • Small Business Management Certification - Lakeside Partners, 2022
  • Certified Ice Shaving Equipment Operator - Brightline, 2017
  • Certified Safe Ice Machine Operator - Harbor & Co., 2024
  • Leadership in Temporary Food Booth Management Certification - Meridian, 2015
  • Inventory and Stock Management Certification - system, 2021
  • Point-of-Sale (POS) System Management Certification - process, 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Health and Safety for Food Vendors Certification - Colorado

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