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Skills

  • Project organization
  • Client relationship management
  • Debt recovery negotiation
  • Problem resolution
  • Analytical Tools for Collections
  • High-risk account management
  • Budgets
  • Customer service
  • Performance metrics analysis
  • Cross-functional team collaboration

Work Experiences

  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assumed responsibility for the Southwest-based collections portfolio, reducing bad debt write-offs by 23% within three years.
  • Analyzed collections performance.
  • Collaborated with finance and operations teams to streamline credit risk assessment, improving the credit collection cycle time by 83%.
  • Analyzed past-due accounts’ behavior.
  • Accomplished this on a monthly basis in 2020.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • Achieved results over one year.
  • Boosted payments by $17 annually.

Summaries

  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Achieved quantifiable success.
  • Committed to improving collections efficiency and resolving disputes by leveraging advanced analytical tools, generating a 72% reduction in customer disputes.
  • Accomplished manager who led the development of a fast-tracked payment reminder system, reducing late payments by 38% within 6 months.
  • Achieved a 70% reduction in repeat delinquencies.
  • Award-winning Collections Account Manager recognized for developing insightful financial reports that help mitigate delinquency and influence policy adjustments.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Accomplished in training and mentoring 14 new hires on collections best practices and negotiation, increasing department efficiency by 24%.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Achieved a 56% reduction in overdue balances.

Accomplishments

  • Recognized with Employee of the Year for innovative collections strategies that resulted in a 51% decline in aged receivables in 2016.
  • Developed and trained a team on revised collections communication strategies, leading to a 20% improvement in overall recoveries.
  • Negotiated settlements on overdue accounts, leading to a 66% increase in funds collected over one year.
  • Improved the resolution time for complicated delinquency cases by 75% by introducing structured resolution workflows.
  • Collaborated with legal teams to resolve 10 significant delinquent accounts, reducing potential litigation costs by $15.
  • Established early warning systems for missed payments, reducing clients entering serious delinquency by 35%.
  • Successfully recovered $4 in outstanding debts by leading strategic negotiations with high-priority clients.
  • Analyzed and restructured existing payment plans, increasing annual debt collection by $10 for the department.
  • Reduced write-offs by 58% by analyzing account risk and improving the restructuring of payment terms.
  • Led a team of 4 account managers in achieving department monthly collection goals, exceeding targets by 65% through strategic planning.

Affiliations

  • Certified Credit and Collections Specialist (Lean)
  • International Council of Nurses
  • Lions Club
  • Association of Financial Professionals (the Southeast Chapter)
  • Association of Information Technology Professionals
  • In-House Debt Recovery Council
  • Professional Certification in Credit and Collections (Six Sigma)
  • Society of Women Engineers
  • Debt Collection Techniques Masterclass (15 training hours)
  • Technical Debt Collection Techniques Workshop (Tableau)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Consumer Debt Specialist (CCDS) - 2022
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Risk Compliance Management Professional (CRCMP)
  • ACA International Professional Collection Specialist (PCS) Certification
  • Cisco Certified Network Associate (CCNA)
  • Skip Tracing Specialist (STS) Certification
  • Receivables Management Specialist (RMS) Certification - procedure
  • Federal Debt Counseling & Collections Training Program - Harbor & Co.

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