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Skills

  • Human resources management
  • Vendor relationship management
  • Clerical support
  • Process implementation
  • User interface understanding
  • MS Office
  • Pricing tool development
  • Relationship development
  • Project management
  • Staff training/development

Work Experiences

  • Created a program to promote new managers from within the company, resulting in a more cohesive management structure.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Trained, coached, and mentored staff to ensure that the new framework program was implemented smoothly.
  • Kept track of 4 employees' daily activities and devised plans to address issues that resulted in initiative.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Was in charge of the system division's production, circulation, marketing, advertising, and new product development, among other things.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Trained, coached and mentored staff to support smooth adoption of new process program.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.

Summaries

  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • In developing policies, managing metric activities, and taking launched, be strategic.
  • Assistant Director of Operations who is meticulous and has 9 years of method experience.
  • Professional with 4 years of progressive experience in the field who is highly organized and detail-oriented.
  • With 5 years of customer service experience, Assistant Director of Operations is insightful.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Guided
  • Initiated
  • Managed
  • Documented and resolved initiative which led to standard.
  • Reduced
  • Collaborated with team of 6 in the development of procedure.
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Increased
  • Trained

Affiliations

  • International Organization for Standardization (ISO) – Specialized in ISO program
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Warehousing Education and Research Council (WERC) – Contributor to Industry Trends Panel 2023
  • Jaycees
  • Institute for Operations Research and the Management Sciences (INFORMS) – Research Contributor
  • International Federation of Purchasing and Supply Management – Regional Representative
  • Project Management Institute
  • Operational Excellence Society – Thought Leader Contributions to process
  • Society of Women Engineers

Certifications

  • Lean Six Sigma Black Belt (LSSBB)
  • Certified Quality Improvement Associate (CQIA)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Protection Officer (CPO)
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Kanban Management Professional (KMP)
  • ISO 9001:2015 Lead Auditor Certification
  • Certified Facility Manager (CFM)

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