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Skills

  • Regulatory compliance
  • Personalized end-user solutions
  • Clinical decision-making support
  • Liaison between IT and clinical teams
  • Cross-functional team collaboration
  • Team building
  • Developing training documentation and materials
  • Epic application troubleshooting
  • Custom workflow and order set configuration
  • Budgets

Work Experiences

  • Discovered new ways to improve the management of medical records.
  • Achieved 15% growth in adoption.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 17 hours.
  • Ensured that medical records and health information were accurate, complete, and secure.
  • Addressed ongoing EHR system needs.
  • Transported QuickBooks to two years customer locations.
  • Collaborated with clinical and IT teams.

Summaries

  • Adept at serving as the primary liaison.
  • Collaborative professional with a proven track record.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to a reduction in appointment scheduling time.
  • Accomplished Epic Care Ambulatory Analyst.
  • Dedicated performer with experience processing subpoenas and court orders.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Accomplished Epic Care Ambulatory Analyst with an expertise in clinical documentation optimization, enabling a 66% improvement in note completion times.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Implemented data standardization processes, which improved reporting accuracy by 70% across ambulatory departments.
  • Monitored and validated clinical data during Epic Care Ambulatory testing phases, ensuring 100% compliance with organizational data integrity standards.
  • Led Epic Ambulatory user workshops, resulting in a 75% improvement in clinician satisfaction with system usability.
  • Provided tier-2 support for Epic Care Ambulatory, achieving a 31% reduction in system downtime incidents.
  • Worked on department-wide Epic Care Ambulatory optimization project involving 16 end users, leading to a 32% faster patient throughput.
  • Collaborated with team of 7 in the development of category.
  • Contributed significantly to achieving ITIL for Epic Ambulatory compliance, which resulted in hospital-wide recognition of the IT department’s efficiency.
  • Collaborated on Epic system upgrades, ensuring all documentation and configuration changes complied with clinical workflows, improving user satisfaction by 69%.
  • Elicited and documented workflow requirements from 4 clinical departments, leading to a fully customized Epic Care Ambulatory solution.
  • Served as the primary liaison between clinical and technical teams during the Epic Care Ambulatory system upgrade, resulting in zero major incidents post-roll-out.

Affiliations

  • Society of Women Engineers
  • American Society of Safety Professionals
  • Member of American College of Health Care Executives (ACHE)
  • American Medical Informatics Association
  • International Council of Nurses
  • American Medical Informatics Association (AMIA) Member
  • Volunteer for global health programs, Clinical Informatics Advisory role, Meridian, 2021
  • Healthcare Information and Management Systems Society (HIMSS) - Member
  • Epic User Group Meeting (UGM) conference attendee
  • Epic-focused Regional IT Forum Organizer, 2021

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Certified in Healthcare Privacy and Security (CHPS)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Epic Ambulatory Certification
  • Healthcare IT Technician (HIT) from CompTIA
  • Certified Specialist in EpicCare Ambulatory (CSEA)
  • Google Certified Professional Cloud Architect
  • Certified Epic Bridges Analyst

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