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Skills

  • Cleaning and sanitizing
  • Basic math skills
  • Identification checks
  • Cash register systems
  • Payment processing
  • Inventory management
  • Cleanliness
  • Refunds and exchanges
  • Maintaining store appearance
  • Currency sorting

Work Experiences

  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Achieved top performance in cashier duties.
  • Achieved reduction over 4 months.
  • Achieved an average increase of 20%.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Was in charge of daily credit card and cash payments totaling $14.
  • Achieved a resolution rate of 57%.
  • Assisted in driving customer participation in feedback surveys.
  • Was in charge of operating and cleaning kitchen and food preparation equipment.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.

Summaries

  • 4 years of experience working in high-volume environments.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Adaptable and versatile, with expertise in efficiently and quickly processing customer orders while adhering to all foodservice protocols.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at team leadership and data analysis.
  • When assisting customers with requests and meeting special needs, she is cheerful.
  • Dedicated cashier and server in process establishment with 3 years of experience.
  • Quick delivery of hot food and optimized are service-oriented.
  • Cross-functional collaboration and budget management are precise and quick at preparing ingredients.
  • With a commitment to efficiency and accuracy, I am skilled at performance reporting.
  • Customer service and standard POS software training.

Accomplishments

  • Developed and maintained strong rapport with repeat customers, increasing loyalty program sign-ups by 65%.
  • Collaborated with kitchen staff to ensure timely and accurate food preparation during busy shifts, improving order accuracy by 80%.
  • Assisted in resolving customer complaints regarding orders and payments, achieving a 40% resolution rate that boosted customer satisfaction.
  • Collaborated closely with shift managers to devise workflow improvements that resulted in a 19% improvement in peak-hour order efficiency.
  • Assisted in reducing food waste by 26% through effective portion control and proper inventory monitoring.
  • Facilitated the smooth integration of updated POS system across Chicago, reducing checkout errors by 20%.
  • Handled 10 transactions per hour during peak periods by maintaining effective communication with both customers and kitchen staff to ensure timely service.
  • Provided exceptional customer service, resulting in a 27% satisfaction rating and contributing to increased return clientele.
  • Proactively upkept POS hardware and software, resolving system errors in under 6 months, ensuring seamless transaction flow for staff and customers.
  • Consistently exceeded upsell targets by 65%, leading to increased revenue and contributing to company's quarterly growth objectives.

Affiliations

  • Restaurant Operations Management Association (ROMA)
  • National Cash Handling Professionals Network
  • Food Allergy Research and Education (FARE)
  • Certified Professional Food Manager (CPFM) - PMP Program
  • Association for Retail Environment (ARE)
  • Society of Women Engineers
  • Foodservice Skills Certification by National Restaurant Association Educational Foundation
  • International Association of Efficiency Practitioners
  • National Association of Social Workers
  • International Association of Administrative Professionals

Certifications

  • Advanced Cashier Skills Training - Microsoft Excel
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Point-of-Sale Technology Operations Certification
  • Cisco Certified Network Associate (CCNA)
  • Advanced Customer Service Excellence Certification - 2017
  • Leadership Essentials in Hospitality Certification - metric
  • Advanced Retail Traffic Management Strategies - 2021
  • ServSafe
  • Conflict Resolution in Food Service Industry Certification

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