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Skills

  • First Aid/CPR
  • Menu memorization
  • Food Production Efficiency
  • Community event planning
  • Health and safety standards
  • Kitchen maintenance
  • Ingredient inspection
  • Food portioning
  • Cash Handling
  • Customer service excellence

Work Experiences

  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
  • Achieved 18 consecutive health inspections with zero violations.
  • Contributed to a positive customer satisfaction score of 29%.
  • Continuously researched new trends in artisanal ice cream.
  • Collaborated closely with supervisors and kitchen staff to create and refine signature ice cream recipes, achieving Employee of the Year for Best Flavor in 2023.
  • Loaded the dishwasher with china and thoroughly hand-washed the dishes, pans, and utensils to clean up the serving line.
  • Contributed to upselling efforts.
  • Organized work areas to promote efficiency and set a good example in the kitchen.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Promoted products by making recommendations and promoting specials, resulting in a 2% increase in daily sales.

Summaries

  • Boosted daily sales by $11.
  • Offering 3 years of customer service, process food preparation, and stocking and organizing deliveries experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Ice Cream Artist with strong leadership abilities, successfully training a team of 12 to reduce customer complaints by 23% while improving order accuracy.
  • Accomplished Ice Cream Artist with key strengths in flavor development, inventory control, and team leadership. Increased efficiency and reduced waste by 45% through innovative stock management systems.
  • Eager to put my strong food handling skills and aptitude for project management to use.
  • Boosted social media engagements by 15%.
  • Ice Cream Artist with 5 years of experience serving food and beverages and excellent interpersonal skills.
  • Proficient in the use of program and initiative kitchen equipment.
  • Knowledge of strategic planning and aptitude for client relations.

Accomplishments

  • Trained junior staff in proper use and sanitation of equipment, contributing to a 82% decrease in equipment malfunctions and repairs.
  • Streamlined topping replenishment procedures, reducing out-of-stock incidents by 73% within two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a new seasonal flavor that resulted in 42% of total quarterly sales over program.
  • Coordinated the launch of Tableau resulting in a boost of 74% in sales within one year.
  • Enhanced product upselling by 22% through the implementation of strategic cross-selling initiatives at the point of sale.
  • Spearheaded a new training program focusing on food safety and sanitation, resulting in passing health inspections with 46% fewer violations.
  • Implemented customer feedback systems, which led to product improvements and an increase in positive reviews by 50%.
  • Improved kitchen efficiency by streamlining prep processes, decreasing order fulfillment time by 79%.
  • Initiated promotional events that attracted 3 new customers and increased weekly foot traffic by 64%.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute
  • Food Entrepreneurs Affiliates Group 2022
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • International Taste and Quality Institute (iTQi)
  • International Ice Cream Association (IICA)
  • American Marketing Association
  • National Ice Cream Retailers Association (NICRA)
  • Food and Beverage Innovators Network

Certifications

  • Certified Health & Safety Professional (CHSP) – Lakeside Partners
  • Advanced Nutrition Certification for Foodservice – Summit Group
  • Certified Restaurant Server - Beacon Labs
  • Advanced Cash Handling Certification Meridian
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • CompTIA Network+
  • Communication in Hospitality Certification – Ironclad Systems
  • CompTIA Security+
  • Safety and Sanitation Certification Vantage

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