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Skills

  • Internal controls development
  • Foreign tax reporting
  • Excellent managerial techniques
  • Expert in customer relations
  • Effective time management
  • Project management
  • Account management
  • Financial controls development
  • Insurance policies
  • ERP (Enterprise Resource Planning) software

Work Experiences

  • Conducted account research and evaluations.
  • Worked in a call center, where I handled outbound calls that were both manually and automatically dialed.
  • Collaborated with the legal department to initiate litigation on accounts over 18, reducing aged receivables by 44% in 2018.
  • Advised debtors on payment options and helped them set up payment plans.
  • Consistently achieved performance benchmarks, exceeding monthly recovery targets by 76% on average across 6 quarters.
  • Achieved a reduction of 66%.
  • Assisted customers in setting up payment plans.
  • Oversaw the processing of legal invoices for foreclosure attorneys in court.
  • Actively participated in cross-departmental meetings.
  • Was in charge of processing payments and applying them to customer balances.

Summaries

  • Account Assistant with a strong desire to improve team efficiency and streamline operations.
  • To maximize performance, I'm focused on quickly learning new strategies and scripts.
  • Trained to deal professionally with customer concerns while collecting payments on past-due accounts.
  • Collections Specialist with 2 years of experience in sales and customer service.
  • Tax accountant with the dedication and sense of responsibility required to succeed in a government-regulated environment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Credit control and monetary collections are two of my specialties.
  • Collections Specialist is a multi-talented Collections Specialist who is consistently rewarded for planning and operational improvements.
  • In fast-paced, demanding environments, talented Collections Specialist is highly effective at managing a high volume of collections calls.
  • Excellent interpersonal and conflict resolution skills.

Accomplishments

  • Documented
  • Developed
  • Increased
  • Increased sales 10% over 6 months.
  • Auditing: Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133).
  • Resolved product issue through consumer testing.
  • Consulted
  • Collaborated with team of 16 in the development of metric.
  • Prepared
  • Accounting Skills: Operated computers programmed with accounting software to record, store, and analyze information.

Affiliations

  • Freemason
  • Affiliated with Corporate Finance Institute (system)
  • Chartered Institution of Credit Management (CICM)
  • American Society of Safety Professionals
  • Risk Management Association (RMA)
  • International Customer Service Association (ICSA) Certified in 2019
  • International Association of Administrative Professionals
  • Lions Club
  • Asset Recovery & Collections Association (Austin Chapter)
  • Rotary International

Certifications

  • Cisco Certified Network Associate (CCNA)
  • BSA/AML Compliance for Collections Officers Certificate
  • Debt Recovery Training Certification, Beacon Labs
  • Salesforce
  • FDCPA
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Certified Accounts Receivable Specialist (CARS)
  • Certified Financial Services Auditor (CFSA) – Compliance in Collections
  • Data Protection Compliance Certification, privacy-focused for collections

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Collections Specialist resume examples

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