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Skills

  • Financial strategy management
  • Aged account reporting
  • Financial planning
  • CPA certification
  • SPSS/STATA/SAS software proficient
  • Relationship building
  • General and tax accounting
  • Non-profit accounting
  • Account management
  • Payment processing

Work Experiences

  • Researched accounts and completed due diligence to resolve collection issues.
  • Consistently achieved performance benchmarks, exceeding monthly recovery targets by 76% on average across 6 quarters.
  • Achieved a 48% improvement in first-contact resolution rates.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Oversaw the processing of legal invoices for foreclosure attorneys in court.
  • Met my $4 monthly goals.
  • Analyzed customer payment trends.
  • Achieved a 69% reduction in non-performing accounts.
  • Actively participated in cross-departmental meetings to align collections procedures with broader company financial objectives.
  • Achieved Innovation Award for surpassing debt recovery goals.

Summaries

  • Efficient Collections Specialist with skills in data analysis and team leadership.
  • Collections Specialist with 2 years of experience in sales and customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collections Specialist with 16 years of successful data analysis and team leadership experience.
  • Resolves collection issues, adjusts accounts, and corrects discrepancies or short payments.
  • Certified accountant with five years of experience providing audit, tax, and other financial services for a CPA firm.
  • Goal-oriented collections manager with a track record of lowering delinquencies and mitigating risks.
  • Both business and personal credit are areas where I excel.
  • Mandarin and Spanish are both fluent.
  • Account Assistant who is well-versed in Computers Software practices and clerical support requirements.

Accomplishments

  • Trained
  • Increased sales 10% over 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consulted
  • Guided
  • Resolved
  • Metric Assisted revenue department in compiling revenue data for purposes of determining organization's financial position for 2024.
  • Method Conducted fieldwork audits in accordance with the firm methodology and AICPA pronouncements for non-profits and construction companies.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Documented and resolved process which led to initiative.

Affiliations

  • International Council of Nurses
  • International Customer Service Association (ICSA) Certified in 2019
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Association for Financial Professionals (AFP)
  • Association for Computing Machinery
  • Chartered Credit Risk Manager Certification (2015)
  • Consumer Data Industry Association (CDIA)
  • American Medical Informatics Association

Certifications

  • Collection Law and Practices (CLP) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Professional Practices Management System (PPMS) Certification
  • CompTIA Security+
  • ServSafe
  • Certified Risk Management Assurance (CRMA)
  • Collections Process Efficiency Certification, Austin
  • Certified Collection System Administrator (CSA) for Workday
  • Certified Protection Officer (CPO)
  • BSA/AML Compliance for Collections Officers Certificate

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