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Skills

  • ERP (Enterprise Resource Planning) software
  • Financial planning
  • Client relationship management
  • Risk management
  • Advanced bookkeeping skills
  • SPSS/STATA/SAS software proficient
  • Account auditing
  • Staff development
  • Delinquent account management
  • Dispute resolution

Work Experiences

  • Conducted account research and evaluations.
  • Met my $4 monthly goals.
  • Achieved a 18% increase in collections.
  • Actively participated in cross-departmental meetings to align collections procedures with broader company financial objectives.
  • Collected approximately $6 in past due accounts from a portfolio of 12 customers by utilizing negotiation and settlement strategies.
  • Through the effective use of system and metric skills, I was able to meet monthly goals of $13.
  • Assisted Collections Specialists in properly applying customer remittances while working with Collections Specialist.
  • Collected approximately $13 in past due accounts.
  • Assisted customers in setting up payment plans.
  • Collaborated with sales and customer service teams to identify at-risk accounts, reducing defaults and increasing repayment success rates.

Summaries

  • Excellent interpersonal and conflict resolution skills.
  • Both business and personal credit are areas where I excel.
  • Efficient Collections Specialist with skills in data analysis and team leadership.
  • To maximize performance, I'm focused on quickly learning new strategies and scripts.
  • Multitasker with a methodical approach and excellent time management skills.
  • Tax accountant with the dedication and sense of responsibility required to succeed in a government-regulated environment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Mandarin and Spanish are both fluent.
  • Responsible Collections Specialist seeking a job with more responsibilities.
  • Clients of all backgrounds and financial levels are well-served by her.

Accomplishments

  • Identified
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Created
  • Resolved product issue through consumer testing.
  • Auditing Procedures: Knowledge of planning techniques, test and sampling methods involved in conducting audits.
  • Guided
  • Researched
  • Received the Outstanding Service Award in 2021.
  • Recouped $16 from delinquent client.
  • Monitored

Affiliations

  • American Marketing Association
  • American Society of Safety Professionals
  • Asset Recovery & Collections Association (Austin Chapter)
  • Affiliated with Corporate Finance Institute (system)
  • American Medical Informatics Association
  • National Association of Retail Collection Attorneys (NARCA)
  • Society of Human Resource Management
  • Certified Credit and Risk Analyst (CCRA) - Completed 2023
  • International Association of Credit Portfolio Managers (IACPM)
  • ACA International (Association of Credit and Collection Professionals)

Certifications

  • CompTIA A+ Technician
  • Credit Risk and Collections Management Certification, Brightline
  • FDCPA
  • Certified Accounts Receivable Specialist (CARS)
  • Certified Legal Manager (CLM) – Collections specialization
  • Cisco Certified Network Associate (CCNA)
  • Call Center Compliance Certification, Ironclad Systems
  • Court Proceedings for Collections Managers Training Program
  • Certified Public Accountant
  • Associate Credit Executive (ACE), Harbor & Co.

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