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Skills

  • Increasing customer satisfaction metrics consistently
  • Generating high-value sales estimates
  • Outgoing nature
  • Interactive sales demonstrations and vehicle walkarounds
  • Aftermarket products
  • Operating digital marketing tools for promotions
  • Team collaboration
  • Building rapport with repeat customers
  • Registration requirements
  • Handling high-tech feature explanations on new car models

Work Experiences

  • Outlined the procedures for sales, warranty, and service.
  • Was able to address customer concerns about loan financing and warranties.
  • Achieved 39% growth in brand awareness.
  • Conducted test drives and demonstrated vehicles and features.
  • Completed final delivery checks and prepared purchased vehicles.
  • Managed a team of 8 salespeople in high-volume settings.
  • Achieved a 37% attachment rate.
  • Was in charge of scheduling repair and service appointments for long-term customers.
  • Achieved a 60% conversion rate to sales.
  • Handled customer inquiries over the phone and via email.

Summaries

  • Dedicated to providing excellent service and developing long-term customer relationships.
  • Reliable Retail Sales professional with exceptional sales, customer service, and relationship-building abilities.
  • Ability to establish and maintain productive relationships with customers and coworkers.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • With a flexible style, adept at proactively addressing issues.
  • Automotive Sales Associate who excels at consultative selling techniques.
  • Auto Sales Consultant with 7 years of experience selling foreign and domestic automobiles.
  • Team player who is friendly, outgoing, and adaptable.
  • Achieved a client retention rate of 85%.
  • Proven sales and revenue growth leader with in-depth industry and market knowledge.

Accomplishments

  • Closed over $17 in high-value fleet contracts within a 6 months month period by pre-qualifying prospects and providing customized solution proposals.
  • Resolved product issue through consumer testing.
  • Top sales performer for 13 consecutive months by leveraging strong interpersonal communication and needs-based selling approach.
  • Collaborated with team of 2 in the development of procedure.
  • Assessed and analyzed monthly sales performance metrics, providing action plans that led to overall sales increase by 84%.
  • Executed multi-channel lead nurturing strategies, converting 79% of leads into new customers.
  • Closed 17 vehicle sales in one 3 months-day period, the highest recorded for the dealership in 2016.
  • Resolved complex customer service issues, improving the dealership’s Net Promoter Score (NPS) by 21%.
  • Developed and implemented a customer segmentation strategy using CRM data, resulting in a 82% increase in lead conversion rates.
  • Developed training materials and onboarded new hires, reducing onboarding time by 57% and improving sales proficiency.

Affiliations

  • Participation in Global Automotive Leadership Summit, 2019
  • Affiliation with National Vehicle Leasing Association (NVLA)
  • Freemason
  • American Financial Services Association (AFSA) Certified for Automotive Leasing
  • Toastmasters
  • National Independent Automobile Dealers Association (NIADA)
  • Rotary International
  • International Council of Nurses
  • Association for Computing Machinery
  • Annual Conference Attendee for the American Automotive Sales Academy

Certifications

  • Salesforce
  • CompTIA A+ Technician
  • Accredited Avid Certified Sales Professional (CSP) – system
  • FCA Sales Certified – procedure
  • Master Automotive Certification – standard
  • Certified CRM Specialist in Automotive – procedure
  • Certified in Automotive Sales and Leasing (CASL) – metric
  • Project Management Professional (PMP)
  • Consultative Sales Certification – method
  • Financial Services Specialist (FSS) – framework

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