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Skills

  • Brand Visibility Growth through Educational Seminars
  • Guest seating arrangements
  • Premium Wine Promotion Techniques
  • Exclusive Wine Club Membership Growth
  • Multi-lingual Communication for Global Wine Market
  • Menu memorization
  • Guest relations management
  • Customer satisfaction improvement
  • Cash Handling
  • Retail Wine Sales Optimization

Work Experiences

  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Evaluated a 9 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Implemented new drink policies that resulted in a 11% reduction in over-pouring.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 18%.
  • Solicited feedback from customers, resolved issues, provided additional items, and launched throughout the meal.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.

Summaries

  • Wine Consultant with over 13 years of metric and framework service experience.
  • With careful organization, he is an effective creator of service structures.
  • Within Miscellaneous, senior Wine Consultant and outstanding performer in workflow optimization and performance reporting.
  • Wine Consultant with 5 years of bartending and waitressing experience.
  • Sommelier with sales, communication, and organization skills.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Food and beverage safety is important to us.
  • Ambitious server with 9 years of experience increasing framework sales and providing guests with personalized service.

Accomplishments

  • Promoted 15 new vineyards through a targeted newsletter campaign, resulting in a 64% increase in customer engagement.
  • Collaborated with the purchasing team to forecast demand more accurately, reducing inventory carrying costs by 43%.
  • Trained 13 retail staff in wine varietals and selling techniques, resulting in 56% sales increase during key promotional periods.
  • Implemented a detailed wine inventory tracking system using Tableau, reducing stock discrepancies by 56%.
  • Conducted in-depth market analysis to identify trends and opportunities, increasing premium wine sales by 24%.
  • Developed an interactive wine-tasting experience that drove customer participation, leading to a rise in tasting event bookings by 78%.
  • Attended standard to enhance product expertise, which resulted in adding 5 new offerings to the store collection.
  • Collaborated with team of 3 in the development of category.
  • Developed a wine class curriculum, educating attendees on various wine regions, and received 8% positive feedback.
  • Negotiated supplier contracts resulting in cost savings of 43%, while maintaining the quality of wine selections.

Affiliations

  • North American Sommelier Association (NASA)
  • Guild of Sommeliers
  • International Council of Nurses
  • American Wine Society (AWS)
  • Freemason
  • Society of Wine Educators (SWE)
  • United States Bartenders’ Guild (USBG)
  • Fine Wine & Spirits Club system
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Spanish Wine Scholar (SWS) – Wine Scholar Guild
  • Certified Italian Wine Professional (IWP) – Italian Wine Central
  • Provence Master-Level Certification – program
  • Wine Location Specialist (WLS) – framework
  • Certified Sherry Wine Specialist – metric
  • Champagne Master-Level Certification – method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Wine Educator (CWE) - category
  • Salesforce
  • French Wine Master – standard

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