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Skills

  • Menu presentation
  • Food sales and promotion
  • Collaborative Menu Design with Chefs
  • Tableside service
  • Networking at Wine Industry Conferences
  • Private Wine Consultation
  • Curated Wine Pairing Menus
  • Table setting
  • Wine service
  • Food preparation

Work Experiences

  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic system restaurant.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Managed food resources, memorized orders, and coordinated service in a 12-table restaurant.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Showed enthusiasm and promoted process service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Achieved a 33% increase in customer satisfaction surveys.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Achieved growth within 2024.

Summaries

  • Clear understanding of cross-functional collaboration and data analysis as well as project management training.
  • Experienced Wine Consultant with program restaurant environments.
  • At process restaurant, creative floor leader with 16 years of experience serving 12 dinner guests.
  • Wine Consultant is a focused and dependable Wine Consultant who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • With careful organization, he is an effective creator of service structures.
  • Professional with 7 years of experience in restaurant operations who is dependable and quality-oriented.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • 5 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.

Accomplishments

  • Coordinated special event wine pairings for category, enabling a 80% increase in post-event orders.
  • Established partnerships with 16 corporate clients, driving business-to-business wine sales up by 50%.
  • Provided input during sensory evaluation panels that contributed to President's Club-winning selections in Portland competition.
  • Established exclusive partnerships with 14 local restaurants, leading to a 31% growth in wholesale wine distribution.
  • Assisted in launching a seasonal wine subscription box which grew membership base by 50% within 2015.
  • Led sensory evaluations across 12 wine varietals, ensuring product quality consistency and alignment with customer preferences.
  • Developed weekly promotional campaigns featuring 11 new wine releases, achieving a 48% increase in sales.
  • Collaborated with the purchasing team to forecast demand more accurately, reducing inventory carrying costs by 43%.
  • Organized 14 wine education workshops for corporate clients, resulting in 71% conversion to regular retail buyers.
  • Implemented a detailed wine inventory tracking system using Tableau, reducing stock discrepancies by 56%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of African American Vintners (AAAV)
  • International Wine Guild – Wine Judge Association
  • Premier Cru Wine Club Denver
  • American Wine Society (AWS)
  • Toastmasters
  • Freemason
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Institute of Masters of Wine (IMW)
  • Tastevin Masters Circle

Certifications

  • Provence Master-Level Certification – program
  • CompTIA A+ Technician
  • Master of Wine (MW) – Institute of Masters of Wine
  • Certified Spanish Wine Educator – process
  • Certified Bordeaux Educator – metric
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified Napa Valley Wine Educator – procedure

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