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Skills

  • Emergency protocol implementation
  • Family planning services education
  • Clinical protocols adherence
  • Escalation of critical care cases
  • Sanitation
  • Healthcare Cost Reduction Strategies
  • Electronic Health Record (EHR) management
  • Women's health exams
  • Patient and family advocacy
  • Call documentation compliance

Work Experiences

  • Based care decisions on clinical protocols.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Physical assessments, medication, and chronic disease management were all part of my care for home health patients.
  • Achieved a 37% improvement in satisfaction ratings.
  • Addressed patient care issues such as discharge delays, procedures that were postponed, and discharge equipment that was unavailable.
  • Oversaw 4 nurses and nursing activities in a 16-bed hospital, providing comprehensive nursing guidance and ensuring high levels of patient satisfaction and care.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Collaborated with healthcare professionals.
  • Achieved a 82% drop in inappropriate referrals.
  • Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Adept in clinical protocols.
  • Telephonic Triage Nurse with a passion for health screenings and treating patients with standard and procedure diseases.
  • Telephonic Triage Nurse is a multi-talented Telephonic Triage Nurse who is consistently rewarded for planning and operational improvements.
  • Aligned training with triage protocols.
  • Telephonic Triage Nurse with 8 years of experience treating patients and coordinating care with other healthcare professionals.
  • Professionally trained with vendor management and risk assessment abilities.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.
  • Bringing a 14-year track record of nursing success and seeking a Telephonic Triage Nurse position with a program facility.

Accomplishments

  • Maintained confidentiality and HIPAA compliance during all patient interactions, ensuring 100% protection of patient information during telephonic consults.
  • Developed and implemented patient education materials, resulting in a 71% boost in understanding of disease management instructions.
  • Trained patients on the appropriate self-care steps following triage, enhancing adherence to discharge instructions, leading to a 35% decrease in follow-up calls.
  • Evaluated triage documentation and identified recurring discrepancies, leading to a 65% reduction in systemic errors and improved care reliability.
  • Provided patient education on medication protocols, disease management, and next steps, leading to a 49% increase in compliance and reduced re-admissions.
  • Supported the design and training efforts for a new telemedicine platform, increasing nurse efficiency by 58% during after-hours coverage.
  • Engaged patients through empathetic and solution-focused communication, resulting in a 52% increase in positive patient feedback surveys.
  • Collaborated with team of 4 in the development of metric.
  • Contributed to the reduction of unnecessary ER visits by initiating early telephonic assessments, saving the healthcare system approximately $18 annually.
  • Utilized advanced telemedicine platforms to assess patient needs remotely, reducing ER visits by $16 and improving resource allocation.

Affiliations

  • American Telemedicine Association (ATA)
  • Academy of Medical-Surgical Nurses (AMSN)
  • International Association of Administrative Professionals
  • Project Management Institute
  • National Council of State Boards of Nursing (NCSBN)
  • American Society of Safety Professionals
  • Primary Care Development Corporation (PCDC)
  • Society of Women Engineers
  • Rotary International
  • Board of Certification for Emergency Nursing (BCEN)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Trauma Nursing Core Course (TNCC)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Telehealth Nursing Certification (TNC)
  • CompTIA Network+
  • Hospice and Palliative Nurses Association (HPNA) Continuing Education
  • Certified Case Manager (CCM) from the Commission for Case Manager Certification

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