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Skills

  • Operational improvement
  • Problem resolution
  • Conflict resolution
  • Process improvement
  • Data organization
  • Process implementation
  • Training program development
  • Supervision
  • Hardware evaluation
  • Project management

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Assisted companies in developing training budgets, resulting in annual savings of over $16 for 5 companies.
  • Used Adobe Creative Suite to create training for process employees, resulting in a 9% increase in company retention and productivity.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Kept track of system company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Consistently assisted companies in achieving metric by advising executives on best practices for employee growth and productivity goals.
  • Achieved a PMP pass rate of 57%.
  • Achieved a 26% increase in technical proficiency.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • Customer-focused Sales Representative with 15 years of experience solving problems for clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • An outgoing personality with a hands-on, creative approach.
  • Computer Trainer with 5 years of experience in process improvement.
  • Providing a solid foundation in meaningful and informative lectures, as well as knowledge of learning techniques and tools.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.

Accomplishments

  • Mentored and trained a cross-functional team of 8 junior employees in QuickBooks, leading to a 54% reduction in troubleshooting tickets by the past year.
  • Produced interactive demos and webinars for Power BI upgrades, which reduced transition downtime by 61% and achieved a faster product rollout in compliance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a knowledge-check system integrated into Asana, which reduced follow-up queries by 17% % and cut retraining sessions by 14 hours per week.
  • Reduced troubleshooting calls and tickets by 22% % after upskilling team members on Adobe Creative Suite through intensive workshops and product training.
  • Redesigned existing training for Microsoft Excel, resulting in improved course satisfaction ratings from 23% to 58% and decreased support follow-ups by 66% %.
  • Applied data analytics to refine training tracking systems, which pinpointed gaps and reduced the need for repeat training by 64% % over several months.
  • Led training workshops for 10 employees in category, resulting in 81% faster software adoption and 50% decrease in support requests.
  • Standardized training curriculum for the entire organization, improving the consistency and quality of learning experiences and reducing onboarding time by 10 months.
  • Increased user proficiency for Tableau across departments by 30% % through hands-on workshops and targeted refresher sessions.

Affiliations

  • Volunteer workshop leader for Teach for All Digital Programs
  • American Society of Safety Professionals
  • Member of the Association of Computing Machinery (ACM) Special Interest Group on Computer Science Education (SIGCSE)
  • Active member of the National Computer Science Teachers Association
  • Rotary International
  • Member of the Learning & Performance Institute (LPI)
  • Affiliate of the International Technology and Engineering Educators Association (ITEEA)
  • Lead Volunteer for Code.org educational workshops
  • Certified Scrum Trainer (CST) through Scrum Alliance
  • Certified Computer Trainer through CompTIA Six Sigma

Certifications

  • IC3 Digital Literacy Certification
  • CompTIA Security+
  • ServSafe
  • Azure Fundamentals Certification (AZ-900)
  • IBM Data Science Professional Certificate
  • Certified Classroom Trainer by the Association for Talent Development (ATD)
  • CompTIA IT Fundamentals (ITF+)
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Learning and Performance (CPLP)

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