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Skills

  • Data entry
  • Training material development
  • Training needs analysis
  • Project implementation
  • Organization
  • Strong verbal communication
  • Virtual classroom management
  • Communications
  • Classroom expertise
  • Employee training

Work Experiences

  • Achieved a 30% client retention increase each quarter.
  • Acted as a subject matter expert.
  • Assisted companies in developing training budgets, resulting in annual savings of over $16 for 5 companies.
  • Accelerated onboarding process.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Consistently assisted companies in achieving metric by advising executives on best practices for employee growth and productivity goals.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that procedure was achieved.
  • Achieved a 47% decrease in troubleshooting tickets.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved Top Performer in 2023.

Summaries

  • Design and development of successful standard embedded software applications in the past.
  • Among his accomplishments is the creation of a program app for use in the framework industry.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • Ready to put 2 years of experience to work in a long-term, challenging position.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Computer Trainer is a multi-talented Computer Trainer who is consistently rewarded for planning and operational improvements.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Looking to apply 5 years of experience in Miscellaneous to a dynamic role with Vantage.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • An outgoing personality with a hands-on, creative approach.

Accomplishments

  • Decreased software onboarding time by 44% % through an innovative self-paced course structure introduced in sales for Power BI.
  • Standardized training curriculum for the entire organization, improving the consistency and quality of learning experiences and reducing onboarding time by 10 months.
  • Piloted remote technical skills training program that successfully onboarded 8 new hires with an average feedback score of 74% in 2022.
  • Developed and delivered custom-tailored training modules for Microsoft Excel, improving team productivity by 15% and reducing project completion time by 6 months.
  • Increased user proficiency for Tableau across departments by 30% % through hands-on workshops and targeted refresher sessions.
  • Developed modular, on-demand online courses for SAP, improving training flexibility and reducing scheduled in-person trainings by 27%.
  • Led training workshops for 10 employees in category, resulting in 81% faster software adoption and 50% decrease in support requests.
  • Led design and rollout of 12 workplace training modules for Salesforce, increasing system adoption rates within customer success by 84% %.
  • Reduced troubleshooting calls and tickets by 22% % after upskilling team members on Adobe Creative Suite through intensive workshops and product training.
  • Resolved product issue through consumer testing.

Affiliations

  • Regular Presenter at TechEd Conference
  • Jaycees
  • American Society of Safety Professionals
  • Participant in the annual Microsoft Certified Trainer (MCT) Summit
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Certified Instructor through the National Society of Professional Engineers (NSPE) Technology arm
  • Society of Human Resource Management
  • Member of the International Council for Open and Distance Education (ICDE)
  • Toastmasters

Certifications

  • Microsoft Office Specialist (MOS) Master Certification
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Trainer (MCT)
  • eLearning Instructional Design Certification
  • Certified Technical Trainer (CTT+) by CompTIA
  • Advanced Analytics with Power BI Certification
  • Oracle Certified Associate (OCA)
  • CompTIA IT Fundamentals (ITF+)

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