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Skills

  • Training
  • Excellent communication skills
  • Territory Sales Experience
  • Sales proficiency
  • Sales pipeline management
  • Mathematics proficiency
  • Customer satisfaction
  • Persistent
  • Fluency in initiative
  • Proficient in HubSpot

Work Experiences

  • Planned and led three training sessions to support the professional development of the sales team as well as the reinforcement of sales goals.
  • By identifying needs, developing solutions, and delivering client-centered products, I was able to expand my customer base.
  • Overcame objections by employing friendly and persuasion tactics.
  • Long-term relationships with policyholders and small businesses were developed and maintained by me.
  • Coached and trained a team of 8 salespeople who were responsible for servicing initiative accounts.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Took messages, answered phones, and transferred calls to the appropriate people.
  • Communicated with territory, regional, and strategic managers on a daily basis for account support and strategic planning.
  • Demonstrated excellent sales skills and a thorough understanding of them.
  • Developed and assigned monthly sales quotas to over 25 regional sales managers on the West Coast.

Summaries

  • With a commitment to excellent client service, an expert in Salesforce use and SAP sales.
  • Customizing approaches to fit businesses, markets, and target customers is a specialty.
  • Within Retail, senior Telemarketing Sales Representative and outstanding performer in quality assurance and stakeholder engagement.
  • Pleasant, punctual, dependable, and computer literate.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Detailed professional with a talkative personality and a creative mindset.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Communication, multitasking, and conflict resolution skills are all important.
  • 12+ years of progressive experience working with program as a hardworking Senior Account Representative.
  • Telemarketer who is passionate about providing excellent customer service.

Accomplishments

  • Optimized CRM data entry process, enhancing data quality and increasing lead conversion rates by 52% within 18 months.
  • Method Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Utilized system to streamline outbound call campaigns, reducing manual effort by 25% and increasing call throughput.
  • Collaborated with marketing and product teams to develop cross-promotional strategies that drove a 16% increase in multi-product purchases.
  • Played a vital role in launching new product lines, securing 21% of the first-month sales through targeted telemarketing initiatives.
  • Collaborated with cross-functional departments to create customer-centric marketing strategies that led to a 59% increase in customer satisfaction and loyalty.
  • Collaborated closely with the inside sales team to identify cross-selling and upsell opportunities, contributing to a 77% increase in average account value.
  • Built trust and rapport with potential clients within three years, converting 21% of leads into loyal, high-value customers.
  • Organized highly-successful seasonal call campaigns, which returned a 83% sales increase during critical periods.
  • Leveraged customer feedback to adjust communication styles on calls, improving overall customer satisfaction rates by 58%.

Affiliations

  • Teleperformance Academy
  • Business Development Guild
  • Direct Marketing Association (DMA)
  • American Telemarketing Association
  • Outbound Call Management Professionals
  • Cold Call Trainer Network
  • National Association of Social Workers
  • Association for Computing Machinery
  • Society of Competitive Intelligence Professionals
  • International Association of Administrative Professionals

Certifications

  • Salesforce
  • Customer Relationship Management (CRM) Software Certification - Northwind - HubSpot
  • Sales Enablement Certification - HubSpot Academy
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Target Market & Sales Strategy Certification - metric - 2016
  • Telemarketing Techniques & Skills Certificate - standard
  • Professional Selling Skills (PSS) Certification - metric
  • Association for Project Management (APM)

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