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Skills

  • Technical help desk experience
  • PC DOS
  • Personal Computers
  • Adobe Acrobat
  • Operating systems
  • Cost estimation and budgeting
  • Data generation tools
  • Software Life Cycle Management
  • Operational planning
  • Web/Database Servers

Work Experiences

  • Managed
  • Was chosen to be the primary point of contact for the corporate office, answering questions and resolving issues for customers and vendors.
  • Invented
  • Worked with a web developer to complete a proof-of-concept thin-client web framework for enterprise intelligence applications under a tight deadline.
  • Used the pipe and filter model to find bottlenecks and measure system resource usage and process behavior.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 3 new accounts.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Oversaw project teams for integrated BI solutions with budgets totaling $7.
  • Streamlined the process of gathering reporting requirements and specifications for distribution across multiple business lines and IT support teams.

Summaries

  • Ambitious
  • Deadline-driven
  • Service-driven
  • Multi-talented Principal Consultant with a track record of leading teams and developing strategic plans for a wide range of customer needs.
  • New graduate eager to work with a diverse range of people.
  • Software project manager who is well-organized and knowledgeable about the latest hardware and software technologies.
  • PC Technician with 6 years of successful cross-functional collaboration and budget management experience.
  • IT instructor and trainer with more than 11 years of experience.
  • Program Research Associate with a strong desire to advance knowledge by conducting research into performance reporting.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.

Accomplishments

  • Collaborated with team of 16 in the development of system.
  • Handled over 6 tickets for IT hardware-related issues, efficiently resolving 16% within service level agreement (SLA) timeframes.
  • Product Development: Worked on scalability and optimization of production environment.
  • Procedure Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Performed hardware diagnostics and component-level repairs, maintaining a 59% repair success rate across process.
  • System Design: Conceptualized and designed framework that resulted in standard.
  • Resolved product issue through consumer testing.
  • Assessed and upgraded aging computers with SSD storage, improving boot time and application performance by 68%.
  • Process Improvement: Collaborated with standard to ensure smooth work flow and efficient organization operations.
  • Software Development: : metric system Requirements Analysis: : metric initiative

Affiliations

  • EC-Council Member (Certified Ethical Hacker Network)
  • American Medical Informatics Association
  • CompTIA Member
  • Microsoft Tech Community Contributor
  • Society of Women Engineers
  • International Council of Nurses
  • Society of Cable Telecommunications Engineers (SCTE)
  • International Association of Administrative Professionals
  • Jaycees
  • System Administrator Appreciation Society

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Oracle Certified Database Administrator
  • AWS Certified Cloud Practitioner
  • Red Hat Certified Engineer (RHCE)
  • Certified ScrumMaster
  • Certified Six Sigma Black Belt
  • Apple Certified Support Professional (ACSP)
  • Google Certified Professional Cloud Architect

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