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Skills

  • Bookkeeping
  • Time management skills
  • Codes reviewing
  • Cash flow optimization
  • Customer Relationship Management (CRM)
  • Accounts reconciliation
  • Audit preparation and compliance
  • Cross-functional team collaboration
  • Regulatory compliance
  • Cash application

Work Experiences

  • Created financial models to predict future default risks, which informed more strategic collection efforts and resulted in a 17% decrease in bad debts.
  • Built and maintained strong relationships with key clients, resulting in favorable payment arrangements worth $3 and ensuring continued business collaboration.
  • Conducted root cause analysis on customer payment issues.
  • Championed the adoption of Adobe Creative Suite.
  • Analyzed customer payment patterns and adjusted collection tactics accordingly, leading to a $97,000 recovery in overdue balances over two years.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Achieved a positive audit outcome.
  • Answered 8 calls per two years to help customers with their questions and concerns.
  • Collaborated with the legal team to resolve major disputes resulting in the recovery of $18 in previously written-off debt.

Summaries

  • Achieved 43% recovery rate of delinquent accounts.
  • Achieved a 63% reduction in disputed invoices.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Achieved an average of 24% over three years.
  • Conducted credit risk analysis.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Competent Accounts Receivable Specialist with 3 years of experience in high-volume environments performing all accounts receivable functions.
  • Boosted retention.
  • Achieved Outstanding Service Award for outstanding performance in collections, consistently exceeding departmental targets and contributing to a 46% increase in overall recovery rate.

Accomplishments

  • Resolved credit issues for 7 high-priority accounts, recovering $2 in overdue balances by honing direct communication strategies with key decision-makers.
  • Served as the primary point of contact for key clients in arrears, developing tailored plans that resulted in a 66% increase in on-time payments.
  • Negotiated payment plans with high-value clients, leading to the recovery of 5 over a 15-month period and reducing overall Days Sales Outstanding (DSO).
  • Introduced a new payment portal for clients, resulting in a 85% increase in timely self-service payments and decreased time spent on collections calls.
  • Prepared detailed monthly aged debt reports which helped lower overdue balances by 77% through targeted action plans for high-risk accounts.
  • Reduced the company’s accounts receivable turnover ratio from 13 days to 7 days by streamlining invoicing and collection workflows.
  • Advanced the adoption of Jira for auto-generation of overdue notices, reducing manual processing time by 42% and accelerating collection speed.
  • Drafted and enforced new credit control policies, reducing late payments from key clients by 17% and improving cash flow.
  • Designed streamlined reporting systems that increased the accuracy of collections data by 17%, allowing the finance team to make more informed decisions.
  • Collaborated with sales and finance departments to create a cross-functional team dedicated to resolving disputes faster, improving recovery by 82%.

Affiliations

  • American Collectors Association (ACA) International
  • Educational Program on Credit & Collections Management
  • Institute for Credit Control and Receivables Management
  • National Association of Credit Management (NACM)
  • National Collection & Recovery Professionals Association
  • Association of Corporate Treasurers (ACT)
  • International Accounts Receivable Professionals (IARP)
  • Jaycees
  • American Medical Informatics Association
  • Association of Finance Professionals (AFP)

Certifications

  • Certified Accounts Management Specialist (CAMS) - Institute of Finance & Management (IOFM)
  • Certified Credit Risk Professional (CCRP) - Risk Management Association (RMA)
  • Certified Payroll Professional (CPP) - American Payroll Association (APA)
  • Certified Financial Services Collection Professional (CFCP) - ACA International
  • Certified Accounts Receivable Professional (CARP) – procedure
  • Apple Certified Associate (ACA)
  • Accounting and Finance Fundamentals Certificate - Corporate Finance Institute (CFI)
  • CompTIA A+ Technician
  • Certified Receivables Specialist (CRS) - Receivables Management Association International (RMAI)
  • Credit and Collections Compliance Officer (CCCO) - ACA International

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