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Skills

  • Standard equipment
  • EMR / EHR
  • Patient chart auditing ability
  • Client relationship management
  • Error resolution techniques
  • Error rate reduction techniques
  • Accuracy rate monitoring and reporting
  • Process improvement
  • Customer Feedback Integration
  • Customer service

Work Experiences

  • Transported Jira to several months customer locations.
  • Decided what data should be included in reports.
  • Fixed grammatical, spelling, and syntax errors.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Decreased error rates in transcripts from 18% to 81%.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Achieved overall increase of team efficiency by 85%.
  • Achieved a 30% improvement in team efficiency.
  • Consistently met or exceeded KPIs.
  • Developed performance metrics in ServiceNow, tracking errors, accuracy, and processing times, increasing transparency and accountability.

Summaries

  • Accomplished at introducing transcription software, including Workday, reducing manual errors by 72% and fostering enhanced team collaboration.
  • Clear understanding of workflow optimization and performance reporting as well as risk assessment training.
  • Achieved 53% operational success.
  • Achieved a 64% improvement in productivity.
  • Achieved error rates under 67%.
  • Boosted department efficiency by 19%.
  • Achieved 37% improvement in team KPIs.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • With fluency in French and Portuguese, I am communicative and collaborative.
  • Transcribing clinical information to provide accurate and detailed patient records aided physicians.

Accomplishments

  • Optimized scheduling system to meet high-volume client demands, resulting in a 65% improvement in productivity.
  • Collaborated in the refinement of speech-to-text transcription tools, reducing manual correction time by 15% hours per week.
  • Coordinated with cross-functional teams to integrate transcription data into internal reporting tools, increasing data accuracy across departments by 52%.
  • Served as a primary liaison with clients, resolving project queries and leading to a 38% increase in positive client feedback.
  • Identified inefficiencies in transcription workflows and implemented solutions, resulting in a 65% boost in team productivity.
  • Collaborated with team of 12 in the development of initiative.
  • Developed customized transcription templates in Workday to match client-specific style guides, which improved final draft approval rates by 35%.
  • Resolved product issue through consumer testing.
  • Supervised the error-checking process, overseeing revisions that ensured a 55% reduction in discrepancies in final transcripts.
  • Leveraged SAP to optimize transcription automation, which reduced labor costs by 77%.

Affiliations

  • American Marketing Association
  • Association for Healthcare Documentation Integrity (AHDI)
  • Jaycees
  • American Association for Health Care Administrative Management (AAHAM)
  • Society for Editors and Proofreaders (SfEP)
  • Society of Women Engineers
  • Council for the Advancement of Communication with Deaf People (CACDP)
  • Health Information Management Systems Society (HIMSS)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals (IAAP)

Certifications

  • Certified Healthcare Documentation Specialist (CHDS)
  • Certified Public Accountant (CPA)
  • Health IT Security Certification (Vantage)
  • Microsoft Certified Systems Engineer (MCSE)
  • Six Sigma Green Belt Certification
  • CompTIA A+ Technician
  • Certified in Healthcare Compliance (CHC)
  • Information Privacy Professional/United States (CIPP/US)
  • Certified Healthcare Technology Specialist (CHTS)
  • Registered Healthcare Documentation Specialist (RHDS)

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