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Skills

  • Payroll and benefits administration
  • Recruitment strategies
  • Public speaking
  • Conflict resolution
  • Training programs
  • Clerical support
  • Inspection reviews
  • Product testing
  • Company organization
  • Payroll coordination

Work Experiences

  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Had planned ahead.
  • Upgraded a legacy HRIS system to new technology to minimize business impact.
  • Sought advice.
  • Raised the stakes.
  • Collaborated with curriculum coordinator on annual updates of staff handbook.
  • Measured yardage and looked for stray golf balls.
  • Kept track of everything.
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting, and correcting additional data.
  • Set up a database to track employee professional development, license renewal credits, and deadlines.

Summaries

  • Over 7 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Human Resources Coordinator is articulate and driven to succeed.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Adaptable, tenacious, and capable project manager with over 12 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Articulate
  • Benefits packages are explained in a way that helps employees understand and make decisions.

Accomplishments

  • Provided HR policy guidance that ensured 18% compliance with updated labor laws, avoiding any legal penalties.
  • Documented and resolved framework which led to standard.
  • Human Resources: Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates.
  • Assisted in aligning HR policies and practices for hybrid work, successfully transitioning 9% of the workforce, boosting productivity and retention within a 18 months.
  • Led diversity and inclusion programs that successfully shifted the company's cultural makeup, increasing diverse hires by 84% within the past year.
  • Resolved product issue through consumer testing.
  • Orchestrated conflict mediation and facilitated communication between employees and leadership, reducing internal grievances by 15%.
  • Managed employee relations for a workforce of 11, resolving various conflicts, which improved team dynamics and reduced turnover by 80%.
  • Collaborated with external legal teams on labor law compliance auditing, ensuring 5% adherence that mitigated potential legal risks.
  • Piloted remote and hybrid work initiatives that aligned with business objectives and increased employee engagement by 72%, leading to sustained productivity.

Affiliations

  • Professional Association for Resume Writers and Career Coaches (PARW/CC)
  • Society of Women Engineers
  • Jaycees
  • International Association for Human Resource Information Management (IHRIM)
  • National Performance Review (NPR) Ad Hoc Committee Member
  • Association for Computing Machinery
  • Rotary International
  • American Society of Safety Professionals
  • American Payroll Association
  • National Association of Professional Women (NAPW)

Certifications

  • HR Business Partner Accelerator, by SHRM or HRCI
  • Certificate in Conflict Resolution and Mediation, awarded by program
  • Certificate in Organizational Behavior and Workplace Dynamics, awarded by Harbor & Co.
  • CompTIA A+ Technician
  • Certified Compensation Professional (CCP), awarded by WorldatWork
  • Certificate of HR Competency Mastery in Workforce Planning, by International Public Management Association for Human Resources (IPMA-HR)
  • Certified Strategic HR Business Partner (SHRBP), awarded by HR Certificate Institute
  • Certified Protection Officer (CPO)
  • Certified Professional Resume Writer
  • Talent Acquisition Specialist certification, by the HR Certification Institute (HRCI)

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