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Skills

  • Knowledge transfer optimization
  • Compliance policy training
  • Change management facilitation
  • Leadership program development
  • Cross-functional Training Initiatives
  • Supervision
  • MS Office
  • High-impact leadership development
  • Customer service
  • Operational improvement

Work Experiences

  • Customized diversity training for 13 locations.
  • Contributed to metric.
  • Created a learner-centered environment.
  • Kept track of program company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • Achieved Excellence Award recognition for high user adoption rates.
  • Aligned training content with the corporate roadmap.
  • Achieved Employee of the Year for excellence in professional development.
  • Identified employees with specific skill sets to recommend for promotions or raises, resulting in a 11% increase in internal hiring and a $4 reduction in training costs.
  • Achieved a 11% improvement in content retention post-training.
  • Achieved 78% improvement in leadership scores.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved measurable business outcomes.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on framework, program, and procedure.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted training attendance by 61%.
  • Achieved tangible employee development improvements.

Accomplishments

  • Transformed the training curriculum to meet the challenges of virtual learning, yielding an increase in trainee engagement by 16% %.
  • Influenced the adoption of continuous learning culture through quarterly workshops, increasing knowledge retention by 45%.
  • Piloted company-wide mentorship contracts in collaboration with the HR department, boosting employee retention by 37% over one year.
  • Redesigned compliance training programs, elevating regulatory pass rates from 67% to 80%.
  • Led cross-functional teams in creating a blended learning strategy, improving training effectiveness by 26% and reducing costs by 17.
  • Coordinated with senior leadership to create a succession planning program, leading to an increase in internal promotions by 46% %.
  • Appointed to lead diversity and inclusion training initiatives aimed at enhancing employee awareness, achieving initiative within one year.
  • Introduced e-learning modules into existing training programs, resulting in a 83% reduction of in-class session time.
  • Optimized training materials to include real-time simulations, which improved participant problem-solving skills by 63%.
  • Championed soft skills training involving conflict resolution, resulting in a 27% improvement in internal team dynamics.

Affiliations

  • Society of Women Engineers
  • Association for Computing Machinery
  • Certified Change Management Professional (Prosci) - Specialized training on leading transformational enterprise-level changes.
  • Rotary International
  • Global Leadership Summit Attendee - Acquired forward-thinking techniques for skills gap reduction and workforce engagement.
  • Cross-Cultural Training Alliance - Member involved in developing culturally inclusive training curriculums.
  • Project Management Institute
  • National Association for Talent Development - Contributed as a panelist in discussions related to innovative L&D techniques.
  • Chief Learning Officer Business Intelligence Board - Contributing member to strategy development in organizational learning innovation.
  • Toastmasters

Certifications

  • First Aid/CPR Certified
  • Certified Facilitator of Training and Development (CFTD) - World Institute for Action Learning
  • Microsoft Certified: Dynamics 365 Fundamentals (Training and Delivery) - Microsoft
  • Certified Talent Development Professional (CTDP) - procedure
  • Certified Manager in Training (CMIT) - Institute of Certified Professional Managers (ICPM)
  • Salesforce
  • Train-the-Trainer Certification - Langevin Learning Services
  • SHRM Certified Professional (SHRM-CP)
  • Certified Performance Technologist (CPT) - International Society for Performance Improvement (ISPI)
  • Kirkpatrick Four Levels® Evaluation Certification - standard

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