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Skills

  • Insurance billing
  • Bilingual communication skills Japanese
  • Safety assurance
  • Resource distribution
  • Contract Negotiation with Vendors
  • CCTV
  • Relationship development
  • Security systems
  • Project organization
  • Budget tracking and resource allocation

Work Experiences

  • Checked all riders' seatbelts to maximize safety and manage risk.
  • Followed operational procedures when operating attraction equipment.
  • Boosted fan engagement on platforms by 29%.
  • Went to all of the available trainings to improve my customer service and standard skills.
  • Assisted in the collection and analysis of fan feedback, contributing to a 20% improvement in fan satisfaction scores.
  • Provided information to customers about the facilities, entertainment options, and rules and regulations.
  • Disinfected rides by wiping down handles and removing trash to prevent the spread of germs.
  • Assisted in scouting talent during practice sessions, helping the recruitment team to refine their target list.
  • Spoke with the manager about ride maintenance and repair issues.
  • Interacted with 2 guests in a friendly, patient manner in order to provide a positive, enjoyable experience every day.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Standard and category have a proven track record.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Knowledge of Tableau in depth, as well as performance reporting and team leadership abilities.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • Action-oriented Game Day Intern specializing in improving concession operations, reducing wait times by 16% through workflow optimization and effective communication.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Dedicated to assisting customers and luring visitors to enjoy attractions.

Accomplishments

  • Organized press conference logistics to maximize media attendance, leading to a 84% increase in brand exposure for sponsors.
  • Streamlined traffic flow in key stadium junctions, reducing crowd bottlenecks and ensuring safe and orderly fan movement.
  • Collaborated with stadium operations and led emergency evacuation procedure reviews, increasing safety response time by 74% minutes.
  • Contributed to a 43% increase in merchandise revenue through oversight of strategic placement and promotion of pop-up shops on game day.
  • Assisted in optimizing fan entry points, decreasing average wait time by 7 minutes and enhancing overall game day experience.
  • Played a key role in developing new fan appreciation programs, boosting fan engagement by 13 digital touchpoints per game.
  • Provided real-time support during in-game fan activities, ensuring successful execution of over 10 promotional engagements each game day.
  • Tracked and allocated resources for game-day concession activities, reducing overstock by 45% and minimizing food wastage.
  • Helped design and distribute digital promotional materials that contributed to a 55% higher attendance for home games compared to last season.
  • Collaborated with the Marketing Department to develop engaging halftime programs, increasing mid-game audience retention by 67% points.

Affiliations

  • Member, Association of Minor League Baseball (MiLB)
  • Contributor, customer success Fan Engagement Task Force
  • Certified, Event & Venue Management Professional (EVMP)
  • Intern Experience Contributor, National Game Day Intern Development Association
  • Member, Society of Professional Journalists – Sports Reporting Division
  • Member, National Association of Collegiate Directors of Athletics (NACDA)
  • Affiliated Member, North American Society for Sport Management (NASSM)
  • Member, process Sports Journalism Club
  • Volunteer, Chicago Sports Fan Engagement Committee
  • Chair, Fan Experience Research Group for marketing

Certifications

  • Ticketing and Box Office Management by International Ticketing Association (INTIX)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Experience Manager (CCXM) by CXPA
  • Certified Event Management Expert (CEME) by Event Academy
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sports Event Executive (CSEE) by National Association of Sports Commissions (NASC)
  • Apple Certified Associate (ACA)
  • Association for Project Management (APM)
  • Event Planning Essentials Certificate by Event Leadership Institute
  • Digital Marketing Strategies for Sports Industry by Coursera

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