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Skills

  • Organization
  • Customer service
  • Budgets
  • Regulatory compliance
  • Financial modeling
  • Customer Lifetime Value (CLV) Analysis
  • Business operations
  • Problem resolution
  • Client onboarding and training development
  • Enterprise Resource Planning (ERP)

Work Experiences

  • Achieved results within 2021.
  • Assumed control of underperforming client accounts.
  • Developed process metrics derived from raw company data to track improvements in organizational efficiency.
  • Achieved results in the first 6 months.
  • Achieved Excellence Award for outstanding team leadership.
  • Investigated and conducted research in stakeholder engagement, risk assessment, and performance reporting.
  • Aligned teams across 10 departments.
  • Had an excellent attendance record and was always on time for work.
  • Used Adobe Creative Suite to collect, organize, and model data.
  • Achieved a 66% renewal rate.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Achieved 48% higher service utilization.
  • Achieved 16% reductions in churn.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently delivered 61% operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with C-suite leaders.
  • Leverage expertise in research and system enhancement to drive organizational improvements.
  • Clear understanding of team leadership and budget management as well as strategic planning training.
  • Aligned professional services with corporate objectives.

Accomplishments

  • Forged key strategic partnerships, expanding market reach across the Midwest and increasing revenue streams by $16 annually.
  • Helmed a cross-functional team to develop scalable, regulatory-compliant solutions, strengthening client adherence to method.
  • Collaborated with team of 3 in the development of system.
  • Streamlined a portfolio of service offerings by automating workflows, decreasing time-to-market on critical projects by 10 weeks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established a robust incident response process, reducing downtime by 33% and enhancing overall service reliability.
  • Redesigned service portfolio offerings, resulting in $16 of net new revenue within the first 7 months of deployment.
  • Developed and enforced compliance frameworks that achieved OSHA for Cedar Works, delivering fully compliant services to 18 of clients.
  • Coordinated the upgrade to a cloud-native architecture, reducing latency times by 47% and improving overall customer satisfaction scores.
  • Designed and executed customer lifecycle management (CLM) strategies, improving client engagement and increasing Customer Lifetime Value (CLV) by 33%.

Affiliations

  • Project Management Institute
  • Customer Experience Professionals Association (CXPA)
  • Toastmasters
  • Society of Human Resource Management
  • Lean Six Sigma Certification Body
  • Association of Change Management Professionals (ACMP)
  • Society for Human Resource Management (SHRM) - Strategic Workforce Planning Certified
  • International Risk Management Institute (IRMI)
  • National Contract Management Association (NCMA)
  • Institute of Electrical and Electronics Engineers (IEEE)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Business Process Management (CPBPM) - 2024 from ABPMP
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified ScrumMaster (CSM) - 2018 from Scrum Alliance
  • Certified Public Accountant (CPA)
  • Certificate in Digital Transformation Leadership - 2018 from MIT Sloan School of Management
  • Agile Certified Practitioner (PMI-ACP) - 2024 from Project Management Institute (PMI)
  • CompTIA Security+
  • CompTIA A+ Technician

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