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Skills

  • Customer service
  • First Aid/CPR
  • Data-driven decision making
  • Loan-to-value (LTV) risk assessment
  • Loan process turnaround time reduction
  • Proficient in 10-key
  • Practiced at FHA loan process
  • Team building
  • Project organization
  • Legal documentation review

Work Experiences

  • Successfully closed an average of 9 loans every month.
  • Avoided compliance infractions or penalties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assessed borrower credit history.
  • Analyzed income stability.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results over the past year.
  • Transported Tableau to two years customer locations.
  • Achieved high client satisfaction rates.
  • Assumed responsibility for high-valuation loan applications.

Summaries

  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted borrower risk assessment.
  • Accurately predicted defaults.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Real Estate Loan Underwriter with 11 years of successful risk assessment and budget management experience.
  • Collaborated with external firms.
  • Conducted precise borrower evaluations.
  • Adept at training and leading underwriting teams, reducing error rates by 36% while enhancing overall department productivity in real estate loan assessments.
  • Accomplished in post-closing audits, ensuring accuracy and compliance in all closed loan files, reducing discrepancies by 78% and increasing audit success rates.

Accomplishments

  • Assessed the financial risk of major real estate investments, delivering actionable insights to senior leadership, resulting in a 40% increase in profitable loan approvals.
  • Led efforts to digitize loan application review and approval processes using Adobe Creative Suite, reducing paper documentation by 71% and improving auditability.
  • Monitored pipeline of pending loan applications exceeding $14, triaging loan priorities for fast approval and reducing bottlenecks in high-volume periods.
  • Created an in-house appraisal review team that improved evaluation accuracy on residential and commercial properties by 18%, reducing valuation errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully identified and mitigated layered borrower risks, reducing approval times and minimizing potential loss by $4 annually.
  • Documented and resolved initiative which led to process.
  • Successfully reviewed and underwrote applications for Power BI loans in fluctuating markets, ensuring a default rate below 32% for 2021.
  • Reduced loan approval turnaround times by 53% by introducing new credit scoring methodologies and automating manual processes with Jira.
  • Led a team of 8 underwriters to streamline loan approval workflows, reducing average processing time by 28%, and improving client satisfaction.

Affiliations

  • Association of Certified Fraud Examiners (ACFE)
  • Lions Club
  • Freemason
  • Institute of Real Estate Management (IREM)
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Commercial Real Estate Women (CREW) Network
  • National Association of Credit Union Service Organizations
  • National Association of Home Builders (NAHB)
  • Risk Management Association (RMA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • FHA Direct Endorsement Underwriter (DE Certification)
  • Certified Public Accountant (CPA)
  • Certified Bank Underwriter (NAMU-CBU)
  • First Aid/CPR Certified
  • Certified Residential Underwriter (NAMU-CRU)
  • Chartered Financial Analyst (CFA)
  • Cisco Certified Network Associate (CCNA)

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