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Skills

  • Health insurance
  • Process improvement
  • Organization
  • Client needs analysis
  • Client Retention Strategies
  • First Aid/CPR
  • Account management
  • Claims processing improvement
  • Business growth strategy
  • Business Planning

Work Experiences

  • Accomplished this within 2024.
  • Acquired 8 new accounts.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 10 calls per one year to help customers with their questions and concerns.
  • Achieved growth in multi-product sales by 7.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 10% loss-ratio reductions.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Advised business clients on coverage compliance with federal and state laws, preventing litigation and reducing risk exposure by $12 in 2024.
  • Achieved a 28% improvement in claims accuracy.

Summaries

  • Achieved 15% decline in loss ratios.
  • Advised on insurance solutions.
  • Collaborates with risk analysts.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative Commercial Lines Specialist driving improvements in claims processing efficiency, reducing claim cycle time by 79% and enhancing overall customer satisfaction.
  • Achieved significant cost savings for clients.
  • Achieved 45% growth in new premium.
  • Exceptional juggler of multiple competing responsibilities at the same time.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Acquired $13 in premiums in 2016.

Accomplishments

  • Identified key risk areas for complex commercial policies and optimized coverage options, reducing loss ratios by 58%.
  • Established client relationships by delivering clear commercial lines insurance presentations, resulting in a 31% increase in sales conversions.
  • Reduced company loss exposure through proactive claims analysis, contributing to 58% decrease in high-cost claim settlements.
  • Conducted loss control inspections in industries such as Miscellaneous, achieving enhanced risk mitigation practices that lowered premiums by 68%.
  • Analyzed policy performance data, producing actionable insights for upper management that increased underwriting accuracy by 42%.
  • Provided detailed risk management consultation for 8 key business clients, leading to a 77% reduction in claims during the 2023 fiscal year.
  • Speared efforts to improve claims management, leading to a 15% faster processing time for commercial claims.
  • Increased the number of multi-line insurance policies sold by 31% by identifying opportunities for additional product offerings.
  • Achieved a 85% reduction in loss ratios by developing loss mitigation strategies for key industries such as Miscellaneous.
  • Successfully analyzed loss trends and reported on portfolio health, which resulted in reducing claims cost by $34,000.

Affiliations

  • Rotary International
  • National African-American Insurance Association (NAAIA)
  • Certified Insurance Counselor (CIC) Program
  • Society of Risk Management Consultants (SRMC)
  • Toastmasters
  • Surplus Lines Stamping Office Networking Forums
  • National Association of Professional Insurance Agents (PIA)
  • American Association of Managing General Agents (AAMGA)
  • Insurance Industry Charitable Foundation Programs
  • Commercial Insurance Premier Group

Certifications

  • Commercial Lines Coverage Specialist (CLCS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Licensed Insurance Agent (Property & Casualty)
  • Certified Business Analysis Professional (CBAP)
  • Certified Insurance Service Representative (CISR)
  • Certified Professional Insurance Agent (CPIA)
  • Workers' Compensation Specialist (WCS)
  • Registered Professional Liability Underwriter (RPLU)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)

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