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Skills

  • Underwriting and adjustments
  • Business operations
  • Contract negotiations with carriers
  • Coverage gap identification
  • Relationship development
  • Data entry
  • Auto insurance
  • Budgets
  • Team management
  • Customer Satisfaction Enhancement

Work Experiences

  • Advised C-level executives in Miscellaneous on financially optimal insurance solutions, winning three long-term contracts worth over $4 annually.
  • Achieved Innovation Award for maintaining one of the highest policyholder retention rates in the region by fostering personalized business relationships.
  • Accomplished this in the 2023 fiscal year.
  • Had an excellent attendance record and was always on time for work.
  • Reached out to potential clients through direct marketing techniques such as mailings and phone calls.
  • Achieved a 29% decrease in claims.
  • Assisted in the transition of 3 client accounts.
  • Assessed insurance claims for commercial vehicle fleets.
  • Advised business clients on coverage compliance.
  • Achieved growth in multi-product sales by 7.

Summaries

  • Achieved 83% liability reductions.
  • Achieved 15% decline in loss ratios.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven track record of time management and customer service excellence.
  • Collaborative Commercial Lines Specialist driving improvements in claims processing efficiency, reducing claim cycle time by 79% and enhancing overall customer satisfaction.
  • Achieved 30% reduction in client loss ratios.
  • Achieved a 72% reduction in client liability exposure.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of workflow optimization and process improvement as well as workflow optimization training.
  • Client-driven insurance professional.

Accomplishments

  • Identified gaps in coverage, implemented improvements, and ensured comprehensive protection for businesses with high-risk exposure.
  • Identified key risk areas for complex commercial policies and optimized coverage options, reducing loss ratios by 58%.
  • Executed comprehensive risk assessments for commercial clients, contributing to a 35% decrease in premium costs.
  • Analyzed policy performance data, producing actionable insights for upper management that increased underwriting accuracy by 42%.
  • Led client education workshops on risk management, increasing client retention by 50% over 16 year(s).
  • Executed detailed premium audits to ensure client coverage remained accurate, reducing errors by 74% in the annual underwriting cycle.
  • Achieved a 85% reduction in loss ratios by developing loss mitigation strategies for key industries such as Miscellaneous.
  • Established new business relationships with key decision-makers across various sectors, resulting in $$63,000 in new premiums within 2019.
  • Resolved product issue through consumer testing.
  • Collaborated effectively within cross-functional teams to improve service workflows, reducing average policy issuance time by 5%.

Affiliations

  • Surplus Lines Stamping Office Networking Forums
  • American Association of Managing General Agents (AAMGA)
  • International Council of Nurses
  • National Alliance for Insurance Education & Research
  • Association of Insurance Compliance Professionals (AICP)
  • American Institute For Chartered Property Casualty Underwriters (AICPCU)
  • Certified Insurance Counselor (CIC) Program
  • American Marketing Association
  • Society of Human Resource Management
  • Women in Insurance Leadership Programs

Certifications

  • Certified Public Accountant (CPA)
  • Associate in Surplus Lines Insurance (ASLI)
  • Associate in General Insurance (AINS)
  • CompTIA Network+
  • Licensed Insurance Agent (Property & Casualty)
  • Registered Professional Liability Underwriter (RPLU)
  • Accredited Cyber Risk Manager (ACRM)
  • First Aid/CPR Certified
  • Salesforce
  • CompTIA Security+

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