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Skills

  • Customer complaint resolution
  • Performing maintenance
  • Accurate record-keeping
  • Hazardous Materials Endorsements
  • Operational improvement
  • Customer service excellence
  • Process improvement
  • Familiar with RF systems
  • Vehicle inspections
  • Revenue generation

Work Experiences

  • Achieved targets during high-demand periods.
  • Assisted in loading and unloading high-volume orders, ensuring secure handling and preventing product damage during transport, reducing customer claims by 16%.
  • Achieved a consistent 67% on-time delivery rate through proactive route optimization and time management strategies.
  • Was in charge of conducting monthly inventories of the materials on the shop floor.
  • Ensured that products were delivered on time in order to provide exceptional customer service.
  • Safely loaded and unloaded 15 pounds of category and metric hazardous material without incident.
  • Applied proper vehicle maintenance practices.
  • Was able to achieve a 18% on-time delivery rate.
  • Created and managed a $8 departmental budget.
  • Forecasted manpower requirements based on daily workload and company goals.

Summaries

  • Within Transportation, senior Professional Delivery Driver and outstanding performer in quality assurance and process improvement.
  • In Colorado, a valid metric license is required.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • With extensive knowledge of vehicle maintenance, he is committed to safety and efficiency.
  • Capable of quickly adapting to the changing needs of fast-paced, growing businesses and organizations.
  • Motivated Professional Delivery Driver with experience driving dry-containers, reefers, box trucks, and semi tractor-trailer combinations.
  • Advanced understanding of ERP and WMS distribution systems is required.
  • At all times, motivated to provide prompt, friendly, and professional service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Maintained a perfect attendance record for 5 years.
  • Identified
  • Managed
  • Consistently ensured on-time delivery of 10 client orders per day across Boston while maintaining a 100% customer satisfaction rate.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 8 in the development of initiative.
  • Achieved 7% of all deliveries ahead of schedule without compromising safety standards in various weather conditions and traffic scenarios.
  • Advised
  • Streamlined
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Oversize/Overweight Haulers Association
  • National Association of Professional Drivers (NAPD)
  • Society of Women Engineers
  • Women in Trucking (WIT)
  • National Registry of Professional Couriers
  • Defensive Driving School of Columbus – Certified Safety Program
  • Environmental Defenders Organization – Transportation Safety Section
  • Certified Logistics, Transportation and Distribution (CLTD), APICS
  • National Association of Social Workers
  • American Medical Informatics Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Safe and Defensive Winter Driving Certification Northwind, 2016
  • Air Brake Endorsement Certification Portland, 2021
  • Medical Examiner's Certificate (MEC) for Commercial Driving
  • Certified Transportation Safety Expert (CTSE) Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Advanced Vehicle Maintenance Certification Vantage, 2017
  • Commercial Driver’s License (CDL) – Class A/B
  • Certified Safe Driver (CSD) - National Safety Council

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