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Skills

  • Relationship building
  • MS Office
  • Agile team building
  • Team management
  • Agile/Scrum Methodologies
  • Career development planning
  • Customer satisfaction enhancements
  • Project development
  • CRM implementation and optimization
  • Recruitment

Work Experiences

  • Worked with assistant managers to open and close the framework office, as well as handle large transactions and inventory management.
  • By evaluating the effectiveness of process and initiative projects, I was able to increase profits.
  • Increased productivity by 9% while lowering staffing and operational costs.
  • Kept the initiative workspace clean and organized by working closely with employees to systemize tasks.
  • Oversaw a successful turnaround that resulted in the elimination of over $3 in debt in one year.
  • Achieved Top Performer in 2017.
  • Employees were delegated system daily tasks, which streamlined daily progress and efficiency.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Achieved a 71% increase in overall project productivity.
  • Servant Leader with 9 years of successful workflow optimization and data analysis experience.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Achieved operational cost reduction.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Offering quality assurance and data analysis, meticulous leader and strategic planner with broad managerial acumen.
  • Servant Leader is a multi-talented Servant Leader who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Veteran Servant Leader with exceptional performance reporting and quality assurance abilities.

Accomplishments

  • Utilized feedback from quarterly pulse surveys to address and resolve 15 team morale issues, driving a 37% improvement in employee engagement.
  • Drove a 27% decrease in operational costs by streamlining team workflows and promoting interdepartmental collaboration.
  • Built a collaborative culture across departments, reducing the overall conflict resolution time by 18% through proactive communication and empathy-based leadership.
  • Reduced project delivery timelines by 46% through enhanced communication and collaboration between 11 departments.
  • Implemented retention-focused initiatives that decreased turnover by 35%, ensuring a stable, high-performing team over the past year.
  • Collaborated with stakeholders to align project deliverables with organizational goals, achieving a 85% Client Satisfaction Metric.
  • Developed a cross-functional collaboration framework that reduced bottlenecks between departments, improving overall productivity by 48%.
  • Successfully mediated and resolved interpersonal conflicts, reducing disputes by 3 incidents in 18 months and helping maintain a harmonious working environment.
  • Mentored 8 junior employees, enabling them to improve leadership capabilities and contribute to team success, increasing overall productivity by 36%.
  • Championed well-being programs for team members, resulting in a 17% reduction in employee stress-related absences over one year.

Affiliations

  • Certified Agile Transformational Leadership Mentor
  • Association of Information Technology Professionals
  • Association for Talent Development (ATD) Membership
  • Rotary International
  • Freemason
  • American Medical Informatics Association
  • Association for Computing Machinery
  • International Coach Federation (ICF) Executive Certification
  • American Society for Trainers and Developers Fellow
  • Young Leaders in Project Management 2023 Trainee

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Mentorship Certificate - Ironclad Systems
  • Introduction to Diversity and Inclusion Certification - Cornell University
  • Agile Certified Practitioner (PMI-ACP) – Project Management Institute
  • Employee Career Pathing and Succession Planning Certification - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Change Management - Association for Project Managers (APM)
  • Certified Professional in Learning and Performance (CPLP) – Association for Talent Development (ATD)

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