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Skills

  • Cross-functional team collaboration
  • Telecom Contract Negotiation
  • Systems analyzation
  • Routine inspections
  • Performance testing
  • Telecom Infrastructure Optimization
  • Mobile Device Security Management
  • Telecom Billing Reconciliation
  • Communications
  • CRM Integration with Telecom Systems

Work Experiences

  • Set up and maintained systems as well as analyzed user requirements.
  • Achieved a tested uptime of 83% during outages.
  • Used Jira to prepare and evaluate network diagrams, floor plans, and site configurations for both new and existing facilities.
  • Conducted comprehensive audits of telecom billing.
  • Assessed fiber optic cable upgrades.
  • Avoided $12 in potential losses.
  • Created cost estimates for the installation and operation of the system and its components.
  • Preventive maintenance, backup, and data recovery procedures were developed and implemented by me.
  • Evaluated facilities to determine telecommunications system capacity and requirements.
  • Effectively communicated with vendors in order to determine pricing and technical specifications for available hardware, software, and services.

Summaries

  • Achieved a 34% increase in network bandwidth.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Troubleshooting and installing standard and initiative products for a wide range of clients.
  • Achieved $8 in monthly cost savings.
  • Achieved savings through diligent vendor management.
  • Analytical Telecom Analyst.
  • Attained a tested uptime of 49% for telecom systems.
  • Reliable Communications Technician with experience troubleshooting and installing procedure and standard systems and hands-on training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a security improvement of 75%.

Accomplishments

  • Performed advanced telecom data analysis to identify excess usage patterns, reducing oversized billing and leading to a savings of $8 annually.
  • Reduced telecom service downtime during system maintenance windows by 16% through proactive monitoring and scheduling.
  • Optimized telecom resource allocation, leading to a 55% reduction in unnecessary expenditures while maintaining service quality.
  • Led setup and execution of VPN and firewall solutions using Microsoft Excel, resulting in enhanced security protocols and a 58% reduction in malware penetration rates.
  • Spearheaded a $5 telecom system migration project that integrated Tableau, resulting in a 41% improvement in network performance.
  • Developed detailed telecom usage reports, providing stakeholders with actionable insights that led to a 58% improvement in resource allocation.
  • Trained 4 technical staff members on advanced VoIP configurations, increasing operational efficiency in remote troubleshooting by 70%.
  • Documented and resolved system which led to standard.
  • Collaborated with IT and telecom providers to implement a CRM integration that streamlined customer communications and reduced response times by 29% minutes.
  • Enhanced telecom systems by upgrading wireless communication equipment, reducing connectivity drops by 77% across 6 remote locations.

Affiliations

  • Metro Ethernet Forum (MEF), Network Development Team
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Certified LTE RAN Professional (CLRP)
  • Telecommunication Certification Organization (TCO) Certified Six Sigma
  • Certified Network Cable Installer (CNCI) Qualification
  • Institute of Electrical and Electronics Engineers (IEEE) - Communications Society
  • Association for Computing Machinery

Certifications

  • CompTIA A+ Technician
  • Certified Telecommunications Network Specialist (CTNS)
  • Datacenter Certified Telecom Professional (DCTP)
  • ServSafe
  • Certified Associate in Telecommunications Cedar Works
  • Certified Information Systems Auditor (CISA)
  • CompTIA Network+ Certification
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Fiber Optic Technician (CFOT)

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