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Skills

  • Team building
  • First Aid/CPR
  • Customer service
  • Calendar management and scheduling
  • Compliance with Georgia or Denver regulations
  • Regulatory compliance
  • Formal business letter writing
  • Deadline-driven project management
  • Continuous improvement execution
  • Procedure applications proficiency

Work Experiences

  • Achieved a faster approval process for system.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Contributed to a 64% boost in company reliability perception.
  • Coordinated with engineering to develop a new licensing policy.
  • Answered 12 calls per the past year to help customers with their questions and concerns.
  • Decreased application processing time by 28%.
  • Allowed for quicker access.
  • Achieved a 100% resolution rate.
  • Co-managed audits and compliance checks, resulting in a category from external regulators.
  • Complied with regulations.

Summaries

  • Adaptable Licensing Administrative Assistant.
  • Within Miscellaneous, senior Licensing Administrative Assistant and outstanding performer in strategic planning and budget management.
  • Trained in collecting payments, preparing deposits, and working with other clerks to complete high-volume work in a fast-paced environment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Coordinated with legal teams.
  • Created standardized workflows.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Client-focused Licensing Administrative Assistant known for delivering top-notch service to both internal teams and external clients, consistently improving issue resolution times by 64%.

Accomplishments

  • Ensured timely filing of renewal applications for 17 licenses, preventing costly lapses in business operations.
  • Conducted a thorough audit of active licenses and eliminated 18% of non-compliant records, ensuring up-to-date regulatory status.
  • Implemented automated tracking systems for licensing applications leading to a 78% decrease in client inquiries.
  • Performed comprehensive research on international licensing requirements to ensure compliance in 10 new territories.
  • Spearheaded the adoption of SAP to track licensing data, increasing accuracy while reducing entry errors by 44%.
  • Maintained accurate records of licensing renewals and expirations, reducing the risk of penalties by 71%.
  • Tracked license application KPIs in QuickBooks, enabling the management to act on process bottlenecks which improved approval rates by 29%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with legal teams to prepare regulatory filings, ensuring compliance with 2021 changes in industry regulations.
  • Processed 10 licensing applications per 6 months, achieving an approval turnaround time reduction of 55% by improving workflow efficiencies.

Affiliations

  • Founding Member, Corporate Licenses Oversight Team (CLOT)
  • Committee Member, Non-Profit Licensing and Compliance Taskforce
  • International Association for Contract and Commercial Management (IACCM)
  • Contributor at Licensing and Regulatory Advice Forum - Licensing Renewal Panel Discussion
  • Freemason
  • Appointed Member, Records and Licensing Management Committee (RLMC)
  • Conference Participant at Licensing Leadership Conference - 2019, Denver
  • Online Adjunct Professor, Licensing and Credentialing - process, Seattle
  • International Association of Administrative Professionals (IAAP)
  • Licensing Operations Task Group Member, Council of International Licensing Executives (CILE)

Certifications

  • CompTIA Network+
  • Microsoft Office Specialist (MOS) Certification
  • CompTIA Security+
  • CPRM (Certified Public Records Manager) - Brightline
  • Certified Professional in Supply Management (CPSM)
  • Certified Public Accountant (CPA)
  • Advanced Certificate in Regulatory Affairs - initiative - 2023
  • Government Contracting Certificate - category - 2015
  • Certified IT Asset Manager (CITAM)
  • Google Certified Professional Cloud Architect

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