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Skills

  • Project organization
  • Internal benefits awareness campaigns
  • Employee benefits system migration
  • 401(k) and pension plan management
  • Program equipment
  • Employee communication via digital tools
  • Benefits program administration
  • Employee benefits compliance (ERISA, COBRA, ACA)
  • Benefits systems accuracy improvement
  • Employee query response management

Work Experiences

  • Achieved 15% employee engagement.
  • Developed a training program on benefits enrollment.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 82% increase in participation.
  • Achieved a 2022 'Best Workplace' award.
  • Coordinated annual 5500 filings for 8 plans across all business units, ensuring timely and accurate submissions to the DOL.
  • Achieved less than 25% year-over-year increase.
  • Cut plan-related costs by $17.
  • Achieved over 25% staff utilization post-launch.
  • Conducted frequent presentations.

Summaries

  • Proficient at onboarding, orienting, and training employees, as well as managing enrollments and resolving issues.
  • Consistent track record of improving employee engagement through tailored wellness and assistance programs, with 65% of staff participation post-launch.
  • Commission plans, benefits programs, and worker's compensation are all areas where I excel.
  • Respectful and resilient thinker with a big-picture mindset.
  • Achieved cost savings exceeding $2.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in data analysis and risk assessment backed up by Human Resources training.
  • Achieved 100% accuracy in filings.
  • Within Human Resources, senior Senior Benefits Administrator and outstanding performer in risk assessment and budget management.
  • Conducted benefits sessions regularly.

Accomplishments

  • Spearheaded the first online benefits enrollment system for the company, reducing processing errors by 25%
  • Oversaw successful open enrollment process for 9 employees, improving completion rate by 37% compared to previous years.
  • Documented and resolved initiative which led to program.
  • Led a cross-functional team to integrate new benefits technology, ensuring full implementation within several months and on budget.
  • Developed educational tools for employees, dramatically increasing HRA engagement by 53% over 6 months.
  • Enhanced employee engagement during benefits fairs, increasing participation rate by 19%. Organized 9 benefits fair events per year.
  • Increased employee satisfaction with benefits administration services, as demonstrated by benefits satisfaction survey scores increasing by 69%.
  • Resolved product issue through consumer testing.
  • Trained a 16-person team on the intricacies of benefits plan administration, improving team productivity by 33%.
  • Spearheaded the launch of a comprehensive mental health and wellness program, resulting in 22% employee participation within one year.

Affiliations

  • Professional membership with International Public Management Association for Human Resources (IPMA-HR)
  • American Marketing Association
  • Benefits and Compensation Lead of the Seattle Financial Wellbeing Forum
  • Advisory Board for Employee Benefits in Boston
  • Contribution to advisory panels for employer-sponsored health plans
  • Association for Computing Machinery
  • International Council of Nurses
  • Affiliate of American Benefits Council
  • Certified Employee Benefit Specialist (CEBS) certification
  • WorldatWork certification in Benefits and Compensation

Certifications

  • Certified Flexible Compensation Specialist (CSFC) by metric
  • Certified Business Compliance Officer (CBCO) by process
  • Workplace Wellness Administrator (WWA) by program
  • HIPAA Compliance Specialist (HCS) by standard
  • Master of Science in Human Resource Management (MScHRM) by system
  • Health Care Reform Certification by method
  • CompTIA A+ Technician
  • Certified Benefits Professional (CBP) by WorldatWork
  • Certified Compensation Professional (CCP) by WorldatWork
  • ISO 45001 Lead Auditor Occupational Health & Safety Certification by initiative

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