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Skills

  • Staff management
  • Eco-friendly event solutions
  • Cross-functional team collaboration
  • Event planning and execution
  • Event setup and teardown coordination
  • Food production management
  • Sanitizing understanding
  • Operational improvement
  • Vendor relationship management
  • Inventory controls

Work Experiences

  • Collaborated with clients to design custom menus.
  • Built strong client relations by managing customer queries, last-minute requests, and feedback professionally and quickly.
  • Addressed dietary requests.
  • Created visually appealing food presentations.
  • Coordinated logistics for off-site events.
  • Based on client expectations and past attendance.
  • Identified operational flaws and took corrective action to address process and system concerns while also facilitating process.
  • Adapted event setups to unexpected changes.
  • Boosted customer repeat business by 18%.
  • Informed 14 program of employees about menu changes and procedures.

Summaries

  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.
  • Client-focused Catering Captain.
  • Collaborative and organized Catering Captain.
  • Catering Captain with 13 years of experience in procedure industry who is attentive.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Achieved seamless service flow.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Boosted team productivity by 35%.
  • Achieved results through rigorous planning.

Accomplishments

  • Coordinated with cross-functional teams, including event planners and venue managers, to contribute to the company's category win.
  • Implemented new staff training protocols that resulted in a 52% improvement in service delivery times.
  • Introduced a mobile app for client menu approvals, reducing miscommunication and improving efficiency by 16% across 14 events.
  • Collaborated on event layouts to optimize food display and guest experience, leading to a 58% increase in client satisfaction.
  • Trained 15 staff members in custom menu execution, resulting in 50% smoother operations during events.
  • Boosted client satisfaction scores by 28% through streamlined service and personalized post-event follow-ups.
  • Reduced event food costs by 81% through the strategic sourcing of ingredients while maintaining high-quality standards.
  • Reduced overall labor hours by 46% through advanced scheduling techniques and staff training sessions.
  • Negotiated with vendors to save an average of 20% on event supplies, contributing to higher overall profit margins.
  • Managed the logistics of catering equipment transportation with zero equipment loss during 4 off-site events.

Affiliations

  • ISO Certification in Food Safety Standards
  • Society for Hospitality and Foodservice Management (SHFM)
  • Association of Information Technology Professionals
  • Lions Club
  • Professional Convention Management Association (PCMA)
  • Masters of Hospitality Management Program Affiliate
  • Wedding International Professionals Association (WIPA)
  • National Association for Catering and Events (NACE)
  • Association for Computing Machinery
  • ServSafe Food Handler Certification

Certifications

  • Apple Certified Associate (ACA)
  • Certificate in Customer Service Excellence by Ironclad Systems
  • Certified Public Accountant
  • Certified Dietary Manager (CDM) by the Association of Nutrition & Foodservice Professionals
  • Time & Stress Management for Event Planners Certificate by Summit Group
  • Laws and Regulations for Catering and Event Planners Certification (Massachusetts)
  • Certified Banquet Manager by Cedar Works
  • ServSafe Food Protection Manager Certification by Vantage
  • Conflict Resolution for Hospitality Professionals Certification by Summit Group
  • Certified Special Event Professional (CSEP) by the International Live Events Association

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