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Skills

  • Problem resolution
  • Business operations
  • Relationship development
  • Client follow-up and retention strategies
  • Vendor relationship management
  • Customer satisfaction improvement
  • Food Presentation Expertise
  • Custom Menu Development for Special Diets
  • Operational improvement
  • Cost-effective menu planning

Work Experiences

  • Built strong client relations.
  • Was in charge of food costs and inventory management.
  • Informed 14 program of employees about menu changes and procedures.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Assisted in the development of a mobile catering platform.
  • Created a real-time event issue tracking system.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Assisted in the development of a mobile catering platform, which grew company-wide engagement by 21% and expanded market reach.
  • Achieved accurate forecasting.
  • Consistently met client expectations for food quality.

Summaries

  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Catering Captain is a multi-talented Catering Captain who is consistently rewarded for planning and operational improvements.
  • Catering Captain with 5 years of successful quality assurance and performance reporting experience.
  • Achieved seamless service flow.
  • Achieved a 34% reduction in environmental impact.
  • Client-focused Catering Captain.
  • Collaborative Catering Captain specializing in liaising between clients and vendors, driving 21% more effective teamwork and flawless, on-time event outcomes.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Great multitasker with system management training and extensive food service experience.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.

Accomplishments

  • Introduced a mobile app for client menu approvals, reducing miscommunication and improving efficiency by 16% across 14 events.
  • Engaged with clients early in event planning to adapt menus that met budget constraints and creative visions, resulting in 4 successful repeat engagements.
  • Led the shift from fixed menus to flexible package options, resulting in a 15% boost in client engagement and bookings.
  • Monitored event budgets ranging from $3 to $12, consistently delivering on or under budget projects.
  • Proactively solved last-minute menu and staff adjustments on event days, ensuring a 43% on-time service rate.
  • Designed unique luxury beverage offerings that attracted 3 VIP clients, resulting in additional revenue of $8 annually.
  • Expanded custom menu offerings that accommodated 14 different dietary preferences, increasing event bookings by 47%.
  • Led a team of 3 catering staff to successfully execute events ranging in size from 11 to 6 guests.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cut food waste by 22% with the implementation of accurate portion control techniques.

Affiliations

  • American Culinary Federation (ACF)
  • Certified Professional in Food Safety (CP-FS)
  • International Association of Administrative Professionals
  • Food Managers Certification (FMC)
  • Certificate in Wedding Planning and Management
  • National Association for Catering and Events (NACE)
  • Society of Human Resource Management
  • Jaycees
  • Freemason
  • Association for Supply Chain Management (APICS)

Certifications

  • Safe Alcohol Service Certification by TIPS (Ohio)
  • Team Leadership and Supervision Certificate by Meridian
  • Allergy Awareness Training for Food Handlers Certification, Ohio
  • Certified Food Safety Manager by system
  • Cisco Certified Internetwork Expert (CCIE)
  • Professional Event and Hospitality Training Certificate by Northwind
  • Conflict Resolution for Hospitality Professionals Certification by Summit Group
  • ServSafe Workplace: Sexual Harassment Prevention for Hospitality Certification
  • CompTIA A+ Technician
  • Food Allergen Awareness Training by Colorado

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