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Skills

  • Contract auditing
  • Healthcare platforms
  • Regulatory requirements
  • Process improvement
  • Fire and safety
  • Geriatric treatment knowledge
  • Culturally competent care
  • Vascular
  • Excellent communication
  • Extensive medical terminology knowledge

Work Experiences

  • Assisted doctors with non-invasive procedures and surgeries.
  • Answered 12 calls per the past year to help customers with their questions and concerns.
  • Was in charge of transporting patients to and from various departments.
  • Answered an average of 18 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Collaborated and communicated effectively with physicians to ensure client satisfaction and adherence to established standards.
  • Followed all applicable laws and regulations and ensured that the facility followed Medicare and Medicaid guidelines.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Led a clinical team in providing care services that improved the health of residents.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Worked on strategic planning as part of the practice executive team and ensured that practice operations were in line with the organization's mission, vision, and goals.

Summaries

  • Capable of fostering relationships with a diverse patient population.
  • Recreational Therapist with 16 years of successful cross-functional collaboration and data analysis experience.
  • Nursing professional with 15+ years of experience in metric settings working with pediatric patients.
  • Medical Assistant who can easily adapt to changing environments and demands.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Team player with experience leading nursing teams and coordinating patient care for adolescent to geriatric patients.
  • Dedicated to long-term problem solving and achieving big-picture objectives.
  • Immediate and individualized care is a strong suit of hers.
  • Knowledgeable about healthcare and insurance systems.
  • Knowledge of how to use Adobe Creative Suite and the ability to triage situations quickly.

Accomplishments

  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Won
  • Documented
  • Integrated
  • Training: Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
  • Vitals Testing: Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Developed
  • Collaborated with team of 18 in the development of initiative.
  • Increased

Affiliations

  • American Therapeutic Recreation Association (ATRA) member
  • Facilitator for Trauma-Informed Recreational Programs at procedure
  • Membership in the National Federation of Families for Children’s Mental Health (NFFCMH)
  • Chair of the Denver-based Mental Health and Play Therapy Alliance
  • Collaborative Partnership with Local Senior Care Centers for Recreation Programs
  • American Music Therapy Association (AMTA) Participant
  • Mental Health Counseling Certificate from standard
  • Sponsor of Recreational Therapy Workshops at Phoenix Community Hospital
  • National Organization for Horticultural Therapy (NOHT) Affiliation
  • Member of the American Art Therapy Association (AATA)

Certifications

  • Certified Ambulatory Care Nurse
  • Trauma Nurse Core Course (TNCC)
  • Google Certified Professional Cloud Architect
  • PNCB Certified Acute Care Pediatric Nurse Practitioner
  • Graduate Certificate in Clinical Pathology
  • ANA Certified in Diabetes Management
  • Current Scrum Master certification
  • Certified Alcohol Counselor I (CACI)
  • First Aid/CPR Certified
  • Salesforce

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