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Skills

  • Advanced Crisis Intervention Techniques
  • Coaching and mentoring new team members
  • Basic life support understanding
  • Operational improvement
  • First Aid/CPR
  • Advanced map reading and route optimization
  • Documenting incident details with precision
  • Incident tracking and analytical reporting
  • Emergency response performance improvement
  • Organization

Work Experiences

  • Conducted quality reviews on dispatcher-captured audio files and subsequent reports, improving overall accuracy and efficiency by 50%.
  • Awarded 'Excellence Award' for exemplary service and maintaining a perfect response rate during category in 2017.
  • Contributed to a 43% decrease in caller panic escalation.
  • Assessed the severity of calls swiftly, leading to the safe and efficient dispatching of over 5 emergency units during a natural disaster in 2015.
  • Had an excellent attendance record and was always on time for work.
  • Achieved Six Sigma in 2017, signifying advanced proficiency in emergency dispatch procedures and life-saving response techniques.
  • Collaborated with 17 public safety agencies.
  • Took basic information from callers and answered calls from an automated routing system.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Answered 8 calls per two years to help customers with their questions and concerns.

Summaries

  • Achieved measurable reductions in operational errors.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved a 78% increase in overall emergency response speed.
  • Achieved several life-saving interventions during critical situations.
  • Accomplished at building strong relationships with law enforcement, fire, and EMS personnel, fostering collaboration and improving inter-agency emergency response efficiency.
  • Strengths in cross-functional collaboration and client relations backed up by Transportation training.
  • Accomplished dispatcher with expertise in emergency medical instruction; saved lives by guiding callers through first-response protocols during critical calls.
  • Experienced in managing emotions and remaining calm under pressure.
  • Committed to staying current with emergency management techniques.
  • Attentive 911 Emergency Dispatcher.

Accomplishments

  • Collaborated with marketing to design a cross-departmental communication strategy, improving multi-agency alignment during large-scale emergencies.
  • Leveraged bilingual capabilities in French to provide essential communication during 12 high-stress emergency situations, ensuring accuracy across language barriers.
  • Provided critical data entry, updating and maintaining detailed records for over 11 emergency incidents per month, minimizing system errors.
  • Tracked and logged over 14 emergency incidents using advanced dispatch systems, ensuring accurate and timely documentation of first responder assignments.
  • Facilitated the rapid identification of over 15 emergency scenes using real-time GIS and GPS, reducing response times by 38%.
  • Authored a comprehensive dispatch guide for new hires, increasing retention and long-term efficiency across a 6 person dispatch team.
  • Worked closely with law enforcement, fire, and medical services in Phoenix, coordinating the successful resolution of 14 cross-disciplinary emergencies.
  • Provided step-by-step CPR instructions over the phone, resulting in a successful resuscitation in 18 months.
  • Reduced the response gap during standard by 23% by utilizing a new emergency response vehicle tracking system.
  • Improved average dispatcher call handling speed by 57% through focused training on real-time decision-making and GIS technology.

Affiliations

  • Lead Dispatch Tech Coordinator for Atlanta-Wide Emergency Pilot Program
  • Society of Women Engineers
  • Member, Regional GIS Task Force for Emergency Services
  • Rotary International
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • United States Search and Rescue Task Force (US-SRTF) Volunteer
  • Lions Club
  • National Association of Social Workers
  • Chairperson, Regional 911 Dispatcher Training Protocol Committee

Certifications

  • National Emergency Number Association (NENA) Certified Emergency Number Professional (CENP)
  • Apple Certified Associate (ACA)
  • Verbal Judo & Conflict Resolution Training for Dispatchers Seattle
  • American Heart Association Basic Life Support (BLS) Certification
  • Certified Princess Systems Dispatcher system
  • Criminal Justice Information Services (CJIS) Certification method
  • Law Enforcement Telecommunications System (LETS) Certification Georgia
  • Tactical Dispatching Certification standard
  • First Aid/CPR Certified
  • Active Shooter Incident Management Dispatcher Training Seattle

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