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Skills

  • Project organization
  • Law enforcement, fire, and EMS collaboration
  • System equipment
  • Advanced knowledge of program
  • Effective verbal communication with distressed individuals
  • Supervision
  • FEMA-based emergency response training
  • Business operations
  • Monitoring emergency response metrics
  • Map reading skills

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in the development of mental health support programs.
  • Aided in saving lives during critical first aid situations.
  • Achieved a 17% increase in performance metrics.
  • Achieved a 31% improvement in training completion rate.
  • Achieved certification in 2016.
  • Authored emergency dispatch protocols for a 16 service area, leading to a standardized procedure that reduced confusion during multi-agency events.
  • Microsoft Excel was used to keep track of case incident numbers and logs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Increased productivity by ensuring prompt emergency response with no delays in service delivery.

Summaries

  • Collaborative dispatcher working with 10 public safety agencies, streamlining mutual aid efforts for effective emergency resolution across multiple jurisdictions.
  • Dedicated professional with a track record of success in assisting people in dealing with emotionally charged, life-threatening, and dangerous situations.
  • Achieved measurable reductions in operational errors.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • 911 Emergency Dispatcher is a multi-talented 911 Emergency Dispatcher who is consistently rewarded for planning and operational improvements.
  • Award-winning dispatcher.
  • 911 Emergency Dispatcher with 14 years of successful client relations and quality assurance experience.
  • Achieved accurate relay of crucial details.
  • Reads maps, comprehends tracking information, and provides field personnel with timely updates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved PMP in 2016, demonstrating advanced competence in call handling, resource allocation, and real-time crisis resolution.
  • Reduced the response gap during standard by 23% by utilizing a new emergency response vehicle tracking system.
  • Facilitated the rapid identification of over 15 emergency scenes using real-time GIS and GPS, reducing response times by 38%.
  • Improved average dispatcher call handling speed by 57% through focused training on real-time decision-making and GIS technology.
  • Monitored response metrics for 2 emergency services, identifying trends that led to a 69% improvement in critical response times.
  • Recognized for excellent customer service and awarded President's Club for maintaining calm and composed communication under high-pressure public safety scenarios.
  • Leveraged bilingual capabilities in French to provide essential communication during 12 high-stress emergency situations, ensuring accuracy across language barriers.
  • Coordinated with neighboring counties' dispatch centers during system to reallocate emergency units and optimize regional response efforts.
  • Documented and resolved metric which led to category.

Affiliations

  • Member, Atlanta Emergency Response Team (CERT)
  • American Medical Informatics Association
  • Federal Emergency Management Agency (FEMA) Courses Completion
  • Toastmasters
  • American Society of Safety Professionals
  • International Association of Emergency Managers (IAEM)
  • 911 Professionals Association of Illinois
  • Member, Crisis Intervention Team (CIT) 2024 Training
  • Association of Public-Safety Communications Officials (APCO)
  • American Marketing Association

Certifications

  • Basic Telecommunicator Certificate Raleigh
  • Critical Incident Stress Management (CISM) Certification - Brightline
  • Verbal Judo & Conflict Resolution Training for Dispatchers Seattle
  • Salesforce
  • Assessing Severe Weather Impacts for First Responders Ironclad Systems
  • Certified Public Accountant (CPA)
  • Emergency Medical Dispatcher (EMD) Certification - Brightline
  • Active Shooter Incident Management Dispatcher Training Seattle
  • IAPRO Dispatch Data Entry & Maintenance Training Adobe Creative Suite
  • Law Enforcement Dispatch Training Atlanta

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