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Skills

  • Patient education and counseling
  • Training and mentoring
  • Health promotion and disease prevention
  • Proficient in Asana
  • Occupancy strategies
  • Healthcare project management methodologies
  • Healthcare data analysis and reporting
  • Drug inventory management
  • Staff management
  • Project oversight

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved savings over one year.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $4 operating budget.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved CPA for the clinical care department within deadline and budget, improving organizational credibility.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Accommodated the needs of over 13 employees.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • A forward-thinking Health Manager who drove the integration of telehealth solutions, increasing patient engagement and improving access to primary care by 62%.
  • With more than 16 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Within Miscellaneous, senior Health Manager and outstanding performer in cross-functional collaboration and process improvement.
  • Initiative are well-understood.
  • Professional with 4 years of progressive experience in the field who is highly organized and detail-oriented.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.

Accomplishments

  • Developed tailored patient education resources for chronic disease management, leading to a 53% improvement in self-management behaviors.
  • Reduced medication errors by 43% through the introduction of real-time electronic prescribing protocols.
  • Developed and deployed a wellness program that improved patient health outcomes by 60% within several months.
  • Enhanced patient discharge processes, lowering readmission rates by 40% and improving overall recovery outcomes.
  • Managed a healthcare team of 13, leading efforts in meeting metric goals and improving patient satisfaction scores.
  • Monitored and reduced hospital-acquired infection rates by implementing new protocols, resulting in a 28% decline over three years.
  • Directed a quality improvement project that reduced patient fall incidents by 82% in 2023.
  • Aligned health services with local public health guidelines, securing a fully compliant status during procedure audit.
  • Designed a comprehensive infection control protocol that lowered infection rates by 65% across 3 wards.
  • Led a team in reducing cardiovascular patient readmissions by 67% through the design and implementation of a tailored chronic disease program.

Affiliations

  • International Health Economics Association (IHEA)
  • Freemason
  • American Marketing Association
  • Health Information and Management Systems Society (HIMSS)
  • American College of Preventive Medicine (ACPM)
  • National Association of Community Health Centers (NACHC)
  • Council of Academic Hospitals and Hospitals Systems (CAHHS)
  • American Society of Safety Professionals
  • American Association of Healthcare Administrative Management (AAHAM)
  • Public Health Foundation (PHF)

Certifications

  • Certified Emergency Manager (CEM) - International Association of Emergency Managers (IAEM)
  • SHRM Certified Professional (SHRM-CP)
  • Master of Health Administration (MHA) - process
  • Advanced Telemedicine Clinical Certificate, Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Board-Certified Patient Advocate (BCPA) standard
  • Certified in Healthcare Risk Management (CHRM), American Hospital Association (AHA)
  • Fellow of the American College of Healthcare Executives (FACHE)
  • Basic Life Support (BLS) Certification – American Heart Association (AHA)
  • Microsoft Certified Systems Engineer (MCSE)

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