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Skills

  • Health promotion and disease prevention
  • Budget forecasting and cost control
  • Hospital throughput improvement
  • Electronic health record (EHR) integration management
  • Accreditation and certification processes
  • Staff management
  • Immunizations
  • Therapy programs
  • Mental health service expansion
  • Healthy meal preparation

Work Experiences

  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 12%.
  • Achieved a 20% reduction in claim rejection rates.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved CPA for the clinical care department within deadline and budget, improving organizational credibility.
  • Increased patient satisfaction by 3% within two years.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved highest compliance score in 2015.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Achieved reduction over two years.

Summaries

  • Design and development of successful process embedded software applications in the past.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Professional with extensive knowledge of immunizations and performance metrics.
  • With more than 16 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Coordinate patient admission and discharge.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Health Manager is a multi-talented Health Manager who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented a mental health support program for healthcare staff, decreasing employee burnout rates by 19%.
  • Enhanced patient discharge processes, lowering readmission rates by 40% and improving overall recovery outcomes.
  • Implemented a robust patient feedback system that enhanced service delivery and led to a 50% increase in patient retention.
  • Monitored and reduced hospital-acquired infection rates by implementing new protocols, resulting in a 28% decline over three years.
  • Led cross-functional efforts to achieve PMP in 2018, improving facility compliance and boosting care quality standards.
  • Streamlined health insurance claims processes, reducing rejection rates by 50% and increasing patient satisfaction.
  • Optimized care workflows which resulted in a reduction of unnecessary diagnostic procedures by 80%, enhancing efficiency.
  • Facilitated staff training programs to support a new patient intake system, increasing throughput by 47% in under two years.
  • Aligned health services with local public health guidelines, securing a fully compliant status during procedure audit.

Affiliations

  • American College of Preventive Medicine (ACPM)
  • Healthcare Compliance Association (HCCA)
  • National Association of Social Workers
  • International Council of Nurses
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Society for Public Health Education (SOPHE)
  • National Association for Healthcare Quality (NAHQ)
  • American Academy of Medical Administrators (AAMA)
  • State Health Information Management Association (Texas)
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Certified Public Accountant
  • Certified Emergency Manager (CEM) - International Association of Emergency Managers (IAEM)
  • Certified Telehealth Coordinator (CTC) - Ironclad Systems
  • ServSafe
  • Certified Protection Officer (CPO)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified in Public Health (CPH) - process
  • Cisco Certified Internetwork Expert (CCIE)
  • Population Health Management Certificate - Summit Group

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