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Skills

  • Problem resolution
  • Recipes and menu planning
  • Organization
  • Kitchen staff coordination
  • Project organization
  • Cash flow management
  • Sanitizing understanding
  • Product testing
  • Staff development
  • Public speaking

Work Experiences

  • Consistently achieved scores of 2 while adhering to health code requirements.
  • Directed the work of cooks, food handlers, and dishwashers to maintain efficient operations.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Oversaw regular cleaning and sanitation to keep the kitchen free of debris and build-up and to reduce the risk of infection.
  • Helped with coverage demands by encouraging cross-training and ongoing professional development of kitchen staff.
  • Devised healthy, well-balanced meal menus that met budgetary requirements.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Informed 9 program of employees about menu changes and procedures.
  • Was in charge of meal planning for residents, which included developing special activities and theme meals.

Summaries

  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in process improvement and risk assessment backed up by Miscellaneous training.
  • Food Supervisor with 14 years of experience in procedure industry who is attentive.
  • With Microsoft Excel training, I am knowledgeable about process management.
  • Clear understanding of risk assessment and data analysis as well as risk assessment training.
  • Professional with 18 years of progressive experience in the field who is highly organized and detail-oriented.
  • Responsible Food Supervisor with extensive experience in cooking, kitchen management, and food service.
  • Within Miscellaneous, senior Food Supervisor and outstanding performer in quality assurance and budget management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Led cash flow management initiatives resulting in 6 consecutive months of positive budget variance.
  • Ensured all kitchen equipment was up to safety standards, reducing equipment downtime by 46%.
  • Increased customer satisfaction ratings by 30% through hands-on management and staff retraining.
  • Awarded Excellence Award for excellence in customer service, driving repeat guest visits up by 17%.
  • Boosted employee engagement levels leading to a 66% increase in team morale and reduction in absenteeism.
  • Reduced food safety non-compliances by 82% following the successful implementation of tighter control systems.
  • Directed food service operations for special events, serving 13 guests and receiving 62% positive feedback.
  • Collaborated with a team of chefs to overhaul the menu which resulted in a 62% increase in customer orders.
  • Supervised a food production staff of 5, ensuring consistent quality and adherence to system.
  • Documented and resolved framework which led to standard.

Affiliations

  • Retail Bakers of America (RBA)
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • National Association of Social Workers
  • Certified Dietary Manager Program
  • ServSafe Food Protection Manager Certification
  • National Association of Catering and Events (NACE)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Institute of Food Technologists (IFT)

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Dietary Manager (CDM) by Harbor & Co.
  • Food Safety and Hygiene Certification by Lakeside Partners
  • Advanced HACCP Training by Cedar Works
  • Food Allergen Certified by Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Food Safety HACCP Manager (CFSHM)
  • Certified Hospitality Supervisor (CHS) by AHLEI

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