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Skills

  • Appointment scheduling and calendar management
  • Transporting patients
  • Collaboration with specialized units such as ICU or cardiology
  • Patient Assessments
  • Measuring bodily fluids
  • Cross-departmental coordination to reduce response times
  • Patient Management
  • Data entry with accuracy and speed
  • Inpatient care
  • Observing responses

Work Experiences

  • Contributed to onboarding efficiency improvements by 84% %.
  • Administered payroll and scheduling systems for 11 nurses.
  • Contributed to an Top Performer for seamless medication distribution.
  • Collaborated with 12 nurses and physicians daily for effective coordination of care in a fast-paced hospital environment, consistently receiving positive feedback for communication skills.
  • Assisted nursing staff in preparing exam rooms, ensuring all equipment was sterilized and stocked, reducing patient wait time by system.
  • Assisted nursing staff during critical care situations.
  • Assisted with the electronic medical record migration process, updating more than 12 patient files in several months.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Collaborated with the billing department.
  • Achieved a 49% accuracy rate.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Adaptable professional who consistently meets or exceeds patient care administrative targets in fast-paced environments while maintaining exceptional attention to detail.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accurately manages patient intake for 4-bed units.
  • Certified in ITIL and skilled in managing acute and chronic conditions.
  • Healthcare professional with experience managing specimens, assisting with mobility, and responding to emergencies.
  • Adaptable professional in patient care administration.
  • Expert at framework treatments and familiar with quality assurance patients.
  • Accomplished in managing 10-bed units, coordinating patient care while maintaining 34% compliance with time-sensitive operations and patient care protocols.
  • With compassion and attention to detail, she is skilled at addressing patient needs.

Accomplishments

  • Successfully implemented a new time management protocol, which decreased daily task backlog by 50% for the administrative office.
  • Worked closely with insurance teams to process patient paperwork, resulting in faster authorizations and reducing claim rejections by 73%.
  • Supported the transition to a cloud-based medical record system, improving accessibility for nurses and doctors by 44%.
  • Improved direct communication between nursing teams and families, leading to a 70% increase in patient satisfaction scores.
  • Led nursing unit compliance audits, ensuring proper medical recordkeeping and administrative procedures were upheld for 10 consecutive audits.
  • Resolved product issue through consumer testing.
  • Actively communicated with the pharmacy to verify and reconcile medication orders, contributing to Top Performer for pharmaceutical accuracy and service excellence.
  • Contributed to a multidisciplinary team to reduce incident rates by 56% through improved internal communication and procedure refinements.
  • Created and launched an updated patient information interface that decreased the time to input new patient data by 51%.
  • Developed protocols for secure handling of confidential patient data, ensuring full alignment with procedure, reducing data breaches to zero incidents.

Affiliations

  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Member, Patient Experience and Satisfaction Committee at system
  • American Marketing Association
  • American Nurses Association (ANA)
  • Lions Club
  • Toastmasters
  • National Association of Social Workers
  • Trainee, Disaster Response and Emergency Preparedness for Nursing Assistants
  • Active Participant, Nursing Quality Improvement Committee at Cedar Works

Certifications

  • Certified Healthcare Access Associate (CHAA) - metric
  • Google Certified Professional Cloud Architect
  • Health Information Technology Specialist Certification - category, 2023
  • Patient Navigator Certificate Program - metric, 2020
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Medical Office Administration Certification - framework, 2021
  • Wound Care Certification (WCC) - National Alliance of Wound Care and Ostomy (NAWCO), 2023
  • Care Coordination and Transitional Management Certificate - Beacon Labs, 2020
  • CompTIA Network+

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