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Skills

  • Hardware evaluation
  • Equipment monitoring
  • Clerical support
  • Team Leadership
  • Communications
  • Customer complaint resolution
  • Extremely organized
  • Safe driver training
  • Order picking and processing
  • Operational improvement

Work Experiences

  • Ensured
  • On-site training was provided by me.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Successfully led key projects that yielded a initiative.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Established
  • Kept track of everything.
  • Improved locomotive material expense tracking by 2%.
  • Quickly identified problems and alerted Deli Supervisor to any potential project delays.

Summaries

  • Collaborate with commercial lenders to achieve sales targets.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Deadline-driven
  • Expert
  • Focused on customer service
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Fluent in both English and Spanish.
  • Articulate
  • Versatile

Accomplishments

  • Implemented a rotating staff schedule to balance workload, resulting in a 24% reduction in employee burnout and absenteeism.
  • Managed the department's monthly inventory, identifying and resolving stock issues before they impacted sales performance, averaging near-zero product shortages for the fiscal year.
  • Documented and resolved system which led to program.
  • Led efforts to reformat the deli menu based on customer preferences, resulting in a 15% increase in new product sales.
  • Piloted a new customer feedback program, resulting in a 69% increase in positive customer reviews.
  • Established long-term relationships with key vendors, resulting in preferred pricing and 28% savings on bulk purchases.
  • Attained perfect health inspection ratings for 15 consecutive years by ensuring compliance with all local and federal food safety regulations.
  • Improved overall store cleanliness and safety, resulting in President's Club from health department in 2022.
  • Efficiently managed staff scheduling for peak hours, reducing overtime costs while maintaining sufficient labor coverage and improving team morale.
  • Facilitated monthly training on cross-department collaboration, awarded Excellence Award for outstanding teamwork and operational efficiencies.

Affiliations

  • Certified in Retail Operations Leadership
  • International Dairy-Deli-Bakery Association (IDDBA)
  • Rotary International
  • Institute for Food Safety & Health (IFSH)
  • Retail Foodservice and Supermarket Association
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Retail Food Innovators Council
  • Inventory Management Professionals Association
  • Freemason

Certifications

  • OSHA Food Safety & Sanitation Training
  • Certified Retail Meat Manager (CRM) from initiative
  • Certified Marketing Professional (CMP) for Food Retailers from metric
  • Certified Business Analysis Professional (CBAP)
  • First Aid and CPR Certification from Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Management Certificate (RMC) from Cedar Works
  • Customer Service Excellence Certification from Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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