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Skills

  • Employee supervision
  • Safety measures
  • Operational improvement
  • Problem resolution
  • Audit coordination
  • Excellent communication
  • Results-oriented
  • Business operations
  • Power BI use
  • Pet charting information

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Framework helped me achieve $8,000.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Contributed information and analysis to strategic plans and reviews, as well as preparing and completing action plans, to achieve quality assurance objectives.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Inspected the products and the progress of the workers throughout the production process.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Monitor quality throughout the product development life cycle, starting with the supply chain.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Among his accomplishments is the creation of a category app for use in the standard industry.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Experienced in reviewing and interpreting regulatory and programmatic guidance, as well as implementing corporate compliance, risk management, and corrective action programs.
  • Strategic Quality Assurance Executive with 10 years of experience in method industry establishing requirements to meet quality assurance objectives.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.

Accomplishments

  • Guided
  • Improved compliance with industry quality standards by coordinating targeted training sessions, reducing compliance breaches by 82% over several months.
  • Integrated
  • Managed
  • Created
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Reduced
  • Authored and updated supplier assessment criteria, leading to the approval of 4 new suppliers and improving raw material quality and consistency.
  • Prepared

Affiliations

  • Continuous Improvement Conference volunteer or committee role 2021
  • Project Management Institute (PMI) - Member focused on Quality Management Best Practices
  • Association for Supply Chain Management (APICS)
  • Technical Committee Member for Quality Control Standards Development in Miscellaneous
  • Member of the National Association for Healthcare Quality (NAHQ) - Specializing in QA for Medical Devices
  • American Society for Quality (ASQ) - Active Member since 2022
  • Quality Benchmarking Association contributor for process
  • Society of Human Resource Management
  • Lions Club
  • Certified Quality Engineer (CQE) Certification - procedure 2021

Certifications

  • Certified Public Accountant (CPA)
  • APQP Certification (Advanced Product Quality Planning) - Lakeside Partners
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Software Quality Professional (CSQP) - Beacon Labs
  • Automotive Core Tools Certification (APQP, PPAP, FMEA, SPC, MSA) - Summit Group
  • Certified TQM Practitioner - Beacon Labs
  • Lean Six Sigma Green Belt - framework
  • Certified Food Safety Manager (CFSM) - Brightline
  • Certified Business Process Professional (CBPP) - Harbor & Co.

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